MARJORIE BUNDRICK
San Antonio
Summary
To obtain a position in a growth-oriented company that will enable me to use my strong organizational skills, educational background, and ability to work well with people. Committed to addressing customer concerns with accuracy, speed, and professionalism.
Overview
9
9
years of professional experience
Work History
Front Desk / Rover /Boarding Team Member
Dogtopia
San Antonio, TX
01.2026 - Current
- Supervised daily dog care activities, ensuring safety and well-being of all pets.
- Enhanced customer service by addressing client inquiries and providing tailored pet care solutions.
- Conducted thorough meet-and-greets with potential clients to establish rapport and assess compatibility between boarding services and pet daycare needs.
- Administered medications as needed, contributing to the overall health of the pets in my care.
- Responsible for administrating breakfast, lunch and dinner for all pets in my care.
Insides Sales Representative
Grainger Industrial Supply
San Antonio, TX
09.2024 - 06.2025
- Enhanced customer satisfaction via outbound/inbound calling through attentive service, addressing concerns promptly, and offering tailored solutions.
- Used CRM software to maintain detailed contact logs.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions within my own book of business.
- Set up new accounts, established customer credit and set up payment methods.
- Selected correct products based on customer needs, product specifications and applicable regulations.
- Improved cash flow management by implementing more effective accounts receivable collection strategies.
Lash Consultant
Amazing Lash Studio
San Antonio, TX
04.2024 - 09.2024
- Balanced multiple responsibilities simultaneously, including client consultations, appointment bookings, and inventory management for seamless daily operations.
- Documented guest preferences, services and feedback to create seamless experience for return visits.
- Contributed to the salon''s success by consistently meeting and exceeding sales targets for lash services and products.
- Listened to guest concerns, identified appropriate solutions and resolved issues quickly with minimal expense.
Insurance Sales Representative
The Hartford
09.2022 - 07.2023
- Reviewed customer needs and financial means to determine appropriate policy offerings.
- Provided comprehensive product knowledge and guidance to help clients on product selection.
- Maintained detailed records of customer information and policy sales.
- Generated sales by recommending policies and add-ons.
- Managed between 50-75 customer calls per day.
Financial Aid Bursar
Paul Mitchell The School
10.2021 - 09.2022
- Coached students and families on appropriate financial aid plans and eligibility,
- Maintained and updated financial databases
- Adhered to regulatory compliance and company security audit procedures
- Worked closely with team members to deliver project requirements, develop solutions and meet deadlines
- Demonstrated leadership by making improvements to work processes and helping to train others
- Managed five schools in different states for payment requirements and arrangements.
Member Solutions Senior Specialist
USAA
05.2017 - 10.2021
- Internal Helpline via phone/chat for company representatives
- Advanced Senior training, to include Umbrella issuing & servicing,
- Separation Divorce marital transition team
- Customize insurance policies to suit individual members with expert skills and often covering a variety of underlying risks
- Fostered relationships with members to expand member base and enhance loyalty and retention while closing on business
- Calculate premiums, handle payment methods and refunds/ BASE/CAS billing trained
- Sell various types of insurance policies to members on behalf of insurance company, including automobile, fire, property, umbrella insurance or specialized policies such as jewelry writers in all fifty states.
Education
Certification Real Estate -
Austin Institute of Real Estate
San Antonio, TXHigh School Diploma -
Earl Warren High School
San Antonio, TXSkills
- NICE system
- NexGen, SFAX, Microsoft (word, excel, power point)
- BASE/CAS Billing
- Citrix database
- Loyalty Programs/memberships
- Premium Calculations
- CRM system
- Workday system
- APEX
- Onesight systems
Timeline
Front Desk / Rover /Boarding Team Member
Dogtopia
01.2026 - Current
Insides Sales Representative
Grainger Industrial Supply
09.2024 - 06.2025
Lash Consultant
Amazing Lash Studio
04.2024 - 09.2024
Insurance Sales Representative
The Hartford
09.2022 - 07.2023
Financial Aid Bursar
Paul Mitchell The School
10.2021 - 09.2022
Member Solutions Senior Specialist
USAA
05.2017 - 10.2021
Certification Real Estate -
Austin Institute of Real Estate
High School Diploma -
Earl Warren High School