Marjorie Masters Lima
Syracuse,UT
Summary
Disciplined and results-driven U.S. Army veteran with 12 years of service, including 8 years active duty and 4 years in the Reserve. Proven leader in unit training and operations management, with a strong track record of planning and executing mission-critical training programs, readiness initiatives, and deployment operations. Adept at multitasking in high-stress environments—successfully balancing demanding military responsibilities, personal commitments, and academic pursuits. Demonstrated ability to manage teams, meet tight deadlines, and deliver high-quality outcomes. Currently earning a Bachelor’s degree in Health Science with a 3.9 GPA, reflecting a strong commitment to professional development and excellence. Trusted by leadership and peers for reliability, adaptability, and unwavering work ethic.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Unit Training and Operations (T&O) NCOIC
U.S. Army-Ogden
09.2018 - 08.2025
- Developed and implemented comprehensive unit training plans, including yearly workshops, monthly meetings, and detailed training schedules aligned with Army standards.
- Oversaw execution of all training events, ensuring compliance with Army doctrine while coordinating personnel, equipment, and training areas for optimal readiness.
- Assessed unit and individual performance, provided actionable feedback, and identified improvement areas to enhance operational effectiveness.
- Maintained and managed all training documentation, readiness reports, and operation orders, ensuring accuracy and timely submissions to higher headquarters.
- Coordinated deployment operations, including mobilization planning, execution, and post-deployment actions to support mission readiness.
- Authored and enforced operational orders and SOPs to standardize training, deployment procedures, and unit operations.
- Supervised and mentored junior NCOs and Soldiers, fostering professional development and ensuring compliance with command supply discipline.
- Served as primary advisor to the commander on training and readiness, ensuring Soldiers’ physical, mental, and logistical preparedness for missions.
Unit Supply Specialist
U.S. Army-Tacoma
04.2013 - 08.2017
- Managed end-to-end supply chain operations, including procurement, inventory management, production planning, and logistics
- Developed and implemented key performance indicators (KPIs) to measure supply chain efficiency and identify areas for improvement
- Established strong relationships with suppliers/vendors to ensure on-time delivery of materials while maintaining quality standards
- Identified opportunities for cost reduction through strategic sourcing initiatives such as vendor consolidation or alternative material sourcing
- Conducted regular inventory audits to identify discrepancies, reduce carrying costs, and improve accuracy
- Mentored and trained team members on best practices in supply chain management techniques and tools
Customer Service Representative
Verizon
09.2016 - 07.2017
- Provided exceptional customer service by promptly addressing inquiries, resolving issues, and ensuring customer satisfaction
- Managed a high volume of incoming calls and emails, consistently meeting or exceeding performance metrics for response time and resolution
- Built rapport with customers through active listening, empathy, and personalized interactions
- Resolved complex customer complaints by investigating the root cause of the issue and implementing appropriate solutions
- Participated in regular training sessions to stay updated on product features, policies, procedures, and industry trends
- Handled billing inquiries including payment processing, refunds, adjustments, and account updates accurately and efficiently
Package Handler
Amazon Warehouse
10.2015 - 09.2016
- Efficiently packed and labeled products for shipment, ensuring accuracy and timeliness
- Collaborated with team members to meet daily packing quotas in a fast-paced warehouse environment
- Assisted in organizing stock shelves and maintaining an organized work area for efficient operations
- Worked closely with shipping department personnel to coordinate timely delivery of packed orders
- Communicated any issues or discrepancies regarding product quality or quantity to supervisors promptly
Field Crew Member
Washington State Conservation Corp
09.2014 - 08.2015
- Field crews support habitat restoration and enhancement projects such as planting trees and shrubs, removing invasive species, and monitoring and maintaining restoration sites. Support recreation enhancements such as building and maintaining trails, public camping infrastructure, bridges, boardwalks, and more.
- Collaborated with government agencies to ensure compliance with local, state, and federal regulations
- Participated in community outreach events promoting awareness about environmental conservation
Crew Member
Cold Stone Creamery
02.2013 - 07.2013
- Efficiently operated cash register, accurately handling transactions and providing correct change to customers
- Collaborated with team members to ensure smooth workflow during busy periods, effectively managing time constraints
- Followed all safety protocols and procedures to maintain a safe working environment for both staff and customers
- Contributed to a positive work environment by fostering teamwork among crew members through effective collaboration
Education
Bachelor of Science - Health Science
American Military University
Charleston, WV05.2025
Associate Degree in Arts - General Studies
Pierce College at Fort Steilacoom
Lakewood, WA09.2023
Skills
- Logistics
- Computer skills
- Team collaboration
- Multitasking and organization
- Creative and resourceful
- Professionalism and etiquette
- Public speaking
- Strategic planning and analysis
- Database management
- Administrative tasks
- Operations support
- Time management abilities
Certification
- Secret Clearance, August 2019 to August 2028
- Certified Six Sigma-Black Belt, Lean Sigma Six, Dec 2024
- Certified Program Manager, Lean Sigma Six, Dec 2024
- Certified SHARP Program-Victim Advocate Lvl 1, Feb 2025
Timeline
Unit Training and Operations (T&O) NCOIC
U.S. Army-Ogden
09.2018 - 08.2025
Customer Service Representative
Verizon
09.2016 - 07.2017
Package Handler
Amazon Warehouse
10.2015 - 09.2016
Field Crew Member
Washington State Conservation Corp
09.2014 - 08.2015
Unit Supply Specialist
U.S. Army-Tacoma
04.2013 - 08.2017
Crew Member
Cold Stone Creamery
02.2013 - 07.2013
Associate Degree in Arts - General Studies
Pierce College at Fort Steilacoom
Bachelor of Science - Health Science
American Military University
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