Marjorie Morales
Clarksburg,MD
Summary
Experienced leader with strong background in guiding teams, managing high volume stores, and strong knowledge in training and development. Proven track record in growing business through outreach and building strong client relationship. Retaining and hiring great talent.
Overview
19
19
years of professional experience
Work History
General Manager
Ferragamo
08.2024 - Current
- Focus on making necessary changes to the team and implement product focuses to drive strong business to end the year positive to LY and increase focuses in our Handbag business.
- Developed and implemented strategies to increase sales and profitability.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Implemented operational strategies and effectively built customer and employee loyalty.
Area Business Manager
Sid and Ann Mashburn
01.2020 - 07.2024
- Managed team over 30 associates including the tailor shop.
- Managed High volume, high traffic shop in Georgetown, including oversaw Houston and New York markets.
- Exceeded annual sales targets consistently through proactive prospecting, effective pipeline management, and diligent follow-up efforts.
- Implemented efficient territory management practices, optimizing resource allocation and coverage.
- Leveraged CRM systems effectively to manage customer interactions efficiently track progress towards goals more easily evaluate overall performance.
- Developed strong relationships with key clients for long-lasting partnerships and increased profitability.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
District Training Manager
Kate Spade New York
10.2015 - 01.2020
- Oversaw Flagship location in DC, and all district training in the Northeast.
- Spearheaded the adoption of new training technologies, resulting in a more engaging learning experience for employees.
- Collaborated with management to identify training needs and develop appropriate solutions.
- Organized workshops and seminars for employees at all levels, promoting a culture of continuous learning within the organization.
- Reviewed and edited all training materials for accuracy and company policy compliance.
General Manager
BCBG Max Azria Group
01.2014 - 10.2015
- Trained and guided team members to maintain high productivity and performance metrics.
- Developed and implemented strategies to increase sales and profitability.
- Fostered culture of continuous improvement, introducing regular review sessions that boosted team performance and morale.
District Training Manager
Chico's FAS
10.2005 - 04.2011
- Flagship GM, oversaw 10 million dollar store, large team, and District training.
- Spearheaded the adoption of new training technologies, resulting in a more engaging learning experience for employees.
- Streamlined district training processes for increased efficiency and productivity.
- Conducted orientation sessions and organized on-the-job training for new hires.
- Created in-depth training manual for all employees.
- Directed training programs and development paths for managers and supervisors.
- Streamlined HR efficiencies, coordinated new hire orientations and provided onboarding and training for new employees.
Education
Associate of Science - Public Health Nursing
Montgomery College
Rockville, MD06-2004
Skills
- Leadership and team building
- Training and coaching
- P&L management
- Client relations
- Bilingual
Store Manager of the Year
Awarded Store Manager of the Year at Kate Spade New York 2 years in a row.
Languages
Spanish
Native or Bilingual
Timeline
General Manager
Ferragamo
08.2024 - Current
Area Business Manager
Sid and Ann Mashburn
01.2020 - 07.2024
District Training Manager
Kate Spade New York
10.2015 - 01.2020
General Manager
BCBG Max Azria Group
01.2014 - 10.2015
District Training Manager
Chico's FAS
10.2005 - 04.2011
Associate of Science - Public Health Nursing
Montgomery College
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