Marjorie Fawzi Moran Martinez
Dickinson
Summary
Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference. Highly motivated with a desire to take on new challenges. Strong work ethic adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Billing customer service
UTMB Rco
Galveston
2024.03 - Current
- Completed day-to-day duties accurately and efficiently.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Identified needs of customers promptly and efficiently.
- Utilized various software and tools to streamline processes and optimize performance.
- Maintained accurate documentation of insurance verification processes and outcomes.
- Assisted patients in understanding their coverage options and benefits details.
Patient Service Specialist I
Utmb Ob/Gyn
Galveston
2021.09 - 2024.03
- Able to communicate properly within high stress situations to avoid conflicts and misunderstandings.
Sales associate
Vans Off the Wall
2021.05 - 2021.09
Food Runner
Number 13
2018.07 - 2020.06
Education
High School Diploma -
Ball High School
Galveston, TxSkills
- Customer Service
- Reception Management
- Insurance Verification
- Conflict Resolution
- Spanish Fluency
- Time management
- Organizational skills
- Problem solving
- Effective communication
- Attention to detail
Certification
- BLS Certification, 03/22 - 03/24
- Proficient in all Microsoft programs
References
Available upon request.
Timeline
Billing customer service
UTMB Rco
2024.03 - Current
Patient Service Specialist I
Utmb Ob/Gyn
2021.09 - 2024.03
Sales associate
Vans Off the Wall
2021.05 - 2021.09
Food Runner
Number 13
2018.07 - 2020.06
High School Diploma -
Ball High School