Marjorie Starke
Brant,MI
Summary
Dynamic professional with a proven track record at the United States Postal Service, excelling in customer service and problem-solving. Recognized for enhancing delivery efficiency and fostering strong community relationships. Skilled in time management and teamwork, consistently delivering high-quality service while maintaining compliance with regulations.
Experienced with coordinating administrative tasks and maintaining organized office environments. Utilizes strong organizational skills to enhance office efficiency and support team operations. Track record of effective communication and multitasking to meet diverse administrative needs.
Motivated professional with extensive experience in customer service, sales and administrative tasks.
Professional and knowledgeable office clerk offering several years of experience in administrative support and customer service. Highly efficient planning, problem-solving, and communication skills.
Overview
34
34
years of professional experience
Work History
Mail Carrier
United States Postal Service, USPS
01.1994 - Current
- Delivered mail and packages efficiently across designated routes, ensuring timely service.
- Maintained accurate records of deliveries and customer interactions using USPS tracking systems.
- Assisted in training new staff on delivery protocols and safety procedures.
- Implemented process improvements to enhance route efficiency and reduce delays.
- Managed customer inquiries and resolved issues related to mail delivery effectively.
- Collaborated with team members to optimize workflow during peak delivery periods.
- Monitored inventory of postal supplies, ensuring readiness for daily operations.
- Ensured compliance with USPS policies and regulations while delivering high-quality service.
- Responded to customer inquiries about delivery, forwarding and other postal services quickly to provide quality customer services.
- Improved mail delivery efficiency by accurately sorting and organizing mail for efficient distribution.
- Upheld the integrity of sensitive materials by properly handling confidential documents, registered mail, and certified packages according to USPS regulations.
- Assisted in training new mail carriers, sharing best practices and tips for effective mail delivery.
- Fostered positive relationships with community members, serving as reliable point of contact for postal inquiries.
- Responded to customer inquiries and concerns with professionalism, enhancing public image of postal service.
- Developed strong relationships with customers, providing exceptional service by addressing concerns promptly and professionally.
- Followed Postal Service policies and procedures to maintain integrity of mail and protect customer information.
- Displayed professionalism when interacting with customers at their homes or businesses while delivering their mail promptly and courteously every day.
Sales Associate
Home Interiors and Gifts
01.1992 - 01.1996
- Delivered exceptional customer service, fostering positive relationships and ensuring satisfaction.
- Maintained in-depth knowledge of product lines, enhancing sales effectiveness and customer engagement.
- Collaborated with team members to achieve sales targets through effective communication and strategy sharing.
- Trained new associates on best practices for sales techniques and customer interactions.
- Assisted in visual merchandising efforts, creating appealing displays to attract customers' attention.
- Built relationships with customers to encourage repeat business.
Education
High School Diploma -
Hemlock High School
Hemlock, MI06.1980
Skills
- Safety awareness
- Supply management
- Interpersonal communication
- Service sales
- Teamwork and collaboration
- Customer service
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking
- Punctuality
- Reliability
- Critical thinking
- Organizational skills
- Customer and client relations
- Clerical support
- Documentation and recordkeeping
- Office management
Timeline
Mail Carrier
United States Postal Service, USPS
01.1994 - Current
Sales Associate
Home Interiors and Gifts
01.1992 - 01.1996
High School Diploma -
Hemlock High School
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