Marjorie Toups
Arlington,Tx,TX
Summary
Key member of the Pot Of Gold team, successfully led professionals to fuel business growth and cultivate an environment of excellence. Strong leadership style consistently tackles challenges head-on, finding innovative solutions to streamline operations, reduce expenses, and enhance overall organizational effectiveness. Ability to make independent decisions and exercise sound judgment plays a pivotal role in driving company success.
Overview
5
5
years of professional experience
Work History
General Manager
Pot Of Gold
06.2019 - Current
- Assisted in recruiting, hiring and training of team members.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Trained and guided team members to maintain high productivity and performance metrics.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and executed strategic plans for business growth and expansion, resulting in increased market share.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Reported issues to higher management with great detail.
- Oversaw successful launch of new product lines, coordinating between departments to ensure unified approach and timely delivery.
- Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.
- Maintaining weekly scheduling in a timely manner.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Learned and adapted quickly to new technology and software applications.
- Developed and maintained courteous and effective working relationships.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- maintain weekly inventory purcheses
- assisting in three abroad locations
Education
No Degree - Medical Assisting
Education America
Fort Worth, TX08-2004
GED -
Venture High School
Arlington, TX10-2000
Skills
- Leadership and team building
- Problem Resolution
- Operations Management
- Team Player
- Efficient multi-tasker
- Effective leader
- Time Management
- Staff Management
- Training and Development
- Staff Supervision
- Inventory Control
- Employee Scheduling
- Staff Motivation
Timeline
General Manager
Pot Of Gold
06.2019 - Current
No Degree - Medical Assisting
Education America
GED -
Venture High School
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