Marjorie L. Truman
Summary
Experienced Human Resources Professional with over 15 years of hands-on experience in recruitment, employee relations, performance management, and HR policy development. Proven track record of implementing effective HR strategies to attract and retain top talent, increase employee satisfaction, and ensure compliance with labor laws and regulations. Strong interpersonal and communication skills with a focus on building strong relationships with employees at all levels of an organization. Adept at problem-solving, conflict resolution, and fostering a positive work culture. Seeking to leverage my expertise in HR to drive organizational success and contribute to a dynamic and forward-thinking team.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Senior Personnel Analyst
City of Redding
09.2020 - 04.2024
- Performed a variety of complex Personnel functions, including labor and employee relations, classification, salary, and benefits administration, City-wide training and organization development.
- Specifically responsible for coordinating the renewal and maintenance of employee benefit programs, overseeing payroll, creating departmental budget, and managing the Department of Transportation commercial driver program.
- Designated HR project management lead for implementation of a new Enterprise Resource Planning system converting the legacy software AS400 to an Oracle Cloud solution.
General Manager
Sheraton Redding Hotel
01.2019 - 07.2020
- Led a 130-room full service hotel and restaurant with top line revenues over $10 million.
- Established and maintained a proactive human resource function to ensure employee motivation, training and development, wage/benefit administration and compliance with established labor regulations for a staff of over 120 associates.
- Increased guest satisfaction scores to top 1% of all Sheraton hotels nationwide in 2019.
General Manager
Courtyard by Marriott
09.2016 - 01.2019
- Managed the financial and operational success of a 155-room hotel and bistro with a staff of 55 associates.
- Set goals and metrics to incentivize managers and establish accountability.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
General Manager
Courtyard by Marriott
08.2014 - 09.2016
- Ensured compliance with Marriott standards for personnel administration and performance, guest service, room rates and sell strategy, and product guidelines for a 117-room select service property.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
Assistant General Manager
Residence Inn by Marriott
04.2013 - 08.2014
- Assisted with all operational aspects of 96-room extended stay property.
- Responsible for accounts payable/receivable, payroll, and other personnel actions.
- Supported General Manager and all hourly associates with daily operational requirements.
Director of Guest Services
Residence Inn by Marriott
02.2008 - 04.2013
- Oversaw the Front Desk and Food & Beverage operations for a 147-room extended stay property
- Awarded 'Associate of the Year 2009' and received three promotions over the course of a year and a half.
- Enhanced guest satisfaction by implementing efficient check-in and check-out procedures.
Education
General Studies -
Okanagan College
Penticton, BC05.2006
Skills
- Human Resource Management
- Employee Recruitment
- Training & Development
- Performance Management
- Benefit Administration
- Budget Creation & Implementation
- Policy Administration
- Leadership & Communication
- HRIS Systems
- Project Management
- Change Management
Volunteer Experience
- City of Redding, Recreation Volunteer Coach, 2023
- Rotary International, Finance and Job Shadow Committees, 2019-2020
- Rotary International, Chairman of Annual "Bowl-a-Thon" Fundraiser, 2020
Certification
- Human Resource Management - HRCI 2024
- Supervisor Training Academy - City of Redding 2022
- Access Edge Sales - Marriott International, Inc. 2018
- CONNECT-U - Marriott International, Inc. 2017
Awards
- AAA Best of Housekeeping 2020 - Sheraton Redding
Timeline
Senior Personnel Analyst
City of Redding
09.2020 - 04.2024
General Manager
Sheraton Redding Hotel
01.2019 - 07.2020
General Manager
Courtyard by Marriott
09.2016 - 01.2019
General Manager
Courtyard by Marriott
08.2014 - 09.2016
Assistant General Manager
Residence Inn by Marriott
04.2013 - 08.2014
Director of Guest Services
Residence Inn by Marriott
02.2008 - 04.2013
General Studies -
Okanagan College