Marjory Reyes
Langhorne,PA
Summary
Analytical Cage Supervisor executing casino operations procedures and regulatory requirements with a value-added approach. Supervises pit area, maintains courteous rapport with fellow employees and delivers exemplary service to patrons. Receives and secures large quantities of money and distributes to gaming tables.
Overview
1
1
Language
1
1
Certification
6
6
years of post-secondary education
25
25
years of professional experience
Work History
Dual Rate Cage Supervisor
Parx Casino & Racetrack
Bensalem, Pennsylvania
12.2010 - Current
- Supervised cage cashiers and balanced currency transactions across shift operations.
- Verified chip, token, and cash exchanges against cage accountability records.
- Monitored vault access and secured confidential funds under casino controls.
- Reviewed daily logs, drop documents, and currency counts for accuracy.
- Trained cage staff on Parx Casino procedures and gaming compliance standards.
- Resolved patron issues involving payouts, redemptions, and account adjustments.
- Coordinated with count room staff on cash drops and bankroll transfers.
- Enforced internal controls and Pennsylvania gaming regulations during cage activity.
- Complied with federal and state regulations by completing required casino forms pertaining to cage transactions.
- Provided exceptional customer service to guests by resolving inquiries and complaints promptly and professionally.
- Conducted regular inventory counts of cash drawers and gaming chips stored at the cage in order to verify accuracy against records.
- Prepared detailed reports summarizing daily activities at the cage for submission to management team upon completion of shift.
- Oversaw daily operations of a casino cage and complied with all applicable gaming regulations and company policies.
Casino Cashier
Discovery Cruise Lines
Miami, Florida
12.2004 - 09.2009
- Processed cruise guests' cash exchanges at Discovery Cruise Lines casino cage
- Counted chips, bills, and coins for casino drawer reconciliation
- Issued payouts for jackpots and winning wagers under casino rules
- Balanced cage funds and prepared shift paperwork for shipboard audits
- Followed gaming compliance procedures during all shipboard cashier duties
- Checked tickets from slot machines against payout slips before cashing out customers.
- Verified player IDs and gaming tickets for shipboard transactions
- Exchanged money, credit, tickets, or casino chips for patrons.
- Handled slot machine payouts and guest prize redemption to meet diverse guest needs.
- Maintained an accurate record of all transactions made during each shift.
- Balanced daily receipts with cashier bank at end of shift.
- Adhered to safety guidelines while handling large amounts of money.
- Assisted customers with questions about gaming activities and services offered by casino.
- Resolved customer disputes in a timely and courteous manner.
- Performed opening and closing procedures for assigned shift.
- Explained casino cash policies to guests in Discovery Cruise Lines venues
- Secured currency, chips, and documents in casino storage areas
- Performed main banker duties by preparing deposits and accepting cash orders, preparing slot wallets and tills and consolidating cage transactions.
- Assisted team members with balancing their drawers as requested.
- Updated customer information into the system database.
Airline Customer Service Agent
Emirates Airlines
United Arab Emirates , Dubai
02.2002 - 07.2004
- Assisted passengers with check-in, boarding, and departure procedures at Emirates counters.
- Performed check-in procedures for both domestic and international flights.
- Verified travel documents, visas, and passport details for Emirates flights.
- Verified passenger documentation ensuring compliance with applicable laws and regulations.
- Processed ticket changes, seat requests, and reservation updates using airline systems.
- Coordinated with gate, ramp, and cabin teams during Emirates boarding operations.
- Handled baggage claims, irregular travel, and service recovery for delayed flights.
- Resolved passenger inquiries about schedules, baggage, and connection guidance.
- Advised passengers of any changes or delays in their scheduled flights.
- Resolved customer complaints in a timely manner.
- Answered inquiries regarding airline services including rates, routes, schedules, travel regulations.
- Checked luggage for proper weight distribution according to aircraft specifications.
- Communicated effectively with other departments to ensure the best customer experience possible.
- Supported special assistance needs for unaccompanied minors, elderly travelers, and disabled passengers.
- Provided assistance to passengers with special needs such as wheelchairs or unaccompanied minors.
- Followed company policies and procedures related to customer service operations at all times.
- Maintained accurate records of customer interactions and transactions.
- Delivered exceptional service to every customer through active engagement, effective listening and well-developed interpersonal skills.
Education
Bachelor of Science - Tourism And Hospitality Management
Centro Escolar University
Manila , Philippines 06.1995 - 03.2001
Skills
- Cage operations
- Gaming compliance
- Vault controls
- Currency handling
- Drawer reconciliation
- Transaction reporting
- Identity verification
- Shift supervision
- Customer service
Languages
English
Full Professional
Certification
- Parx University Management Training Completed
- Counterfeit bills training course
- Customer service training
References
References available upon request.
Timeline
Dual Rate Cage Supervisor
Parx Casino & Racetrack
12.2010 - Current
Casino Cashier
Discovery Cruise Lines
12.2004 - 09.2009
Airline Customer Service Agent
Emirates Airlines
02.2002 - 07.2004
Bachelor of Science - Tourism And Hospitality Management
Centro Escolar University
06.1995 - 03.2001