Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Christina Powell

Hampton

Summary

Results-driven professional with strong customer service skills and proven ability to multitask effectively in fast-paced environments. Demonstrates exceptional time management and adaptability to changing situations. Committed to delivering positive customer experiences and consistently recognized for high-quality work and efficiency.

Overview

11
11
years of professional experience

Work History

Dual Rate Cage Supervisor

River's Casino Portsmouth
Portsmouth
06.2024 - Current
  • Supervised daily casino operations, ensuring compliance with gaming regulations and policies.
  • Trained new staff on standard operating procedures and customer service excellence.
  • Monitored cash handling processes to ensure accuracy and security during transactions.
  • Conducted regular performance evaluations, providing feedback for staff development initiatives.
  • Monitored staff performance to ensure adherence to company policies and procedures.
  • Maintained daily operations logs and tracked employee attendance records.
  • Conducted audits of cash drawers to ensure accuracy and security.
  • Complied with federal and state regulations by completing required casino forms pertaining to cage transactions.

Sr. Player Service Rep

River's Casino Portsmouth
Portsmouth
12.2022 - Current
  • Administer outstanding customer service also for internal employees
  • Keep in compliance with all training and SOP's provided by the company
  • Handle money operations and chips, in all areas of the cage
  • Maintain reports while balancing all transactions and paperwork
  • Clean all areas that have been assigned
  • Help in the training of coworkers in assigned areas when necessary
  • Track all money cashing machines (TRM, JDU) and recyclers for errors or filling
  • Inform all management about inventory for main bank and chip bank

Player’s Services

Rosie’s Gaming Emporium
05.2021 - 12.2022
  • Providing excellent customer service while working through customers needs
  • Operated cash out services, cash advances and electronic check systems
  • Serves as key data entry clerk for Player Card database information
  • Maintain all funds entrusted on an assigned shift
  • Balance all money transactions and paperwork
  • Main Banker
  • Handles all money operation in the main bank area
  • Provides service for all internal employees
  • Maintains accountability of all funds assigned
  • Balances all funds and prepares reports accordingly
  • Keeps position supervisor informed of relevant activities

Tool Room

Shipyard staffing // Mid Atlantic Coating Inc.
12.2020 - 05.2021
  • Completed inventory daily to ensure proper levels of materials
  • Performed general cleaning of the tool room to keeping good condition
  • Generated inventory lists required for orders and communicate needs with management
  • Assisted coworkers in prep work for sand blasting

Production Associate

Continental Automotive System
02.2015 - 02.2018
  • Operated wash equipment for multiple manufactured parts
  • Operated custodial floor washer
  • Properly prepared cleaning solution for critical components
  • Maintained inventory of manufactured parts
  • Sorted and labeled manufactured parts
  • Maintained daily and weekly goals
  • Operated production line assembling machinery
  • Quality assurance inspections and conducted quality assurance test
  • Trained and coach personal
  • Maintained daily goals and inventory

Education

High School - General Studies

Phoebus High School
Hampton, Virginia
01.2004

Skills

  • Compliance monitoring
  • Cash handling
  • Staff training
  • Performance evaluation
  • Daily operations management
  • Customer relationship management
  • Customer service
  • Vendor relations

References

References available upon request.

Timeline

Dual Rate Cage Supervisor

River's Casino Portsmouth
06.2024 - Current

Sr. Player Service Rep

River's Casino Portsmouth
12.2022 - Current

Player’s Services

Rosie’s Gaming Emporium
05.2021 - 12.2022

Tool Room

Shipyard staffing // Mid Atlantic Coating Inc.
12.2020 - 05.2021

Production Associate

Continental Automotive System
02.2015 - 02.2018

High School - General Studies

Phoebus High School

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