Sondra Stonecypher
Valley Springs,CA
Summary
Dynamic professional with extensive experience at Harrah's Northern California, excelling in cash handling and staff training. Proven ability to enhance operational efficiency and customer service. Strong problem-solving skills and attention to detail ensure compliance and accuracy.
Overview
13
13
years of professional experience
Work History
Dual Rate Cage Supervisor
Harrah's Northern California
Ione, CA
02.2021 - Current
- Supervised daily operations of cage staff, ensuring compliance with gaming regulations and company policies.
- Trained new employees on cash handling procedures and customer service protocols to enhance team performance.
- Monitored cash flow and inventory levels, maintaining accuracy in financial transactions and reporting.
- Implemented process improvements that streamlined operations, reducing wait times for guests during peak hours.
- Collaborated with security teams to resolve discrepancies and safeguard assets effectively within the cage area.
- Reconciled daily summaries of transactions to balance cash drawers and maintain accurate account of assigned banks.
- Processed cash transactions efficiently in high-volume environments.
- Assisted customers with inquiries, providing exceptional service and support.
- Monitored gaming activities to ensure compliance with regulatory standards.
- Trained new staff on cash handling procedures and customer service protocols.
- Collaborated with management to develop strategies for operational efficiency.
- Verified large amounts of cash quickly, ensuring accuracy and reducing wait times for customers.
- Provided exceptional customer service, addressing concerns promptly and professionally.
- Quickly and accurately counted drawers at start and end of each shift.
Assembly Worker
MPA
Ione, CA
09.2013 - 03.2020
- Assembled components efficiently to meet production targets and maintain quality standards.
- Operated machinery with precision, ensuring adherence to safety protocols and operational guidelines.
- Trained new hires on assembly techniques and workplace safety procedures to enhance team performance.
- Inspected finished products for defects, implementing corrective measures to uphold quality assurance practices.
- Followed detailed assembly instructions, processes, and procedures.
- Exhibited strong multitasking abilities, successfully managing multiple assembly tasks simultaneously while maintaining focus on quality and productivity.
- Solved complex assembly challenges through effective problem-solving skills, minimizing downtime due to errors or setbacks.
- Visually inspected products for defects and placed defective items into reject bin.
Education
High School Diploma -
Jenny Lind Alternative
Jenny Lind, CA 9525212-2003
Skills
- Staff training and development
- Cash handling expertise
- Banking procedures
- Problem solving abilities
- Fraud detection
- Cashier supervision experience
- Teamwork and collaboration
- Customer service
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking
- Reliability
- Excellent communication
- Adaptability and flexibility
- Cash handling
Timeline
Dual Rate Cage Supervisor
Harrah's Northern California
02.2021 - Current
Assembly Worker
MPA
09.2013 - 03.2020
High School Diploma -
Jenny Lind Alternative