Summary
Overview
Work History
Education
Skills
Timeline
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Amy Roblee

Amy Roblee

dual rate supervisor / cage oper
Cuba,NY

Summary

Focused Supervisor accomplished in keeping gambling operations running smoothly. Devoted to customer service and game promotion. Works great with security and table staff to manage problems. I have exceptional skills when it comes to making and keeping patrons happy. . I made each person I dealt with feel like the most important person in the room. I'm a great people reader, and have been told so many times that I have a exceptional personality , I love working with the public.

Overview

4
4
years of professional experience

Work History

Dual Rate Supervisor/ Cage Operations

Seneca Gaming And Entertainment
08.2018 - 09.2022
  • Maximized operational efficiency and productivity collaborating with all game room departments.
  • Resolved minor technical problems with gaming machines.
  • Identified and supplied information to supervising personnel about suspected violators.
  • Prepared incident reports and reported status to direct management
  • Handled large amounts od currency with little to no variances
  • Worked directly with patrons on every level, from the start of their experience, until the very end
  • Managed cage operations and ensured all rules and regulations were being followed by cage employee's
  • Paid out jackpots, and processed all paperwork
  • Prepared incident reports and reported status to direct manager
  • Supervised company assets in assigned section following corporate and state gaming rules and policies.
  • Investigated security and safety hazards with active patrols of casino complex.
  • Interacted with guests to promote positive atmosphere by greeting with friendly tone and wishing good luck.
  • Watched closely to catch errors and notified surveillance of irregularities.
  • Trained, supervised and evaluated workers.
  • Eliminated customer service issues by quickly resolving disputes and correcting problems.
  • Monitored game operations to enforce house rules as well as tribal, state and federal regulations.
  • Listened effectively and used issue resolution skills to efficiently handle guest complaints and promote brand loyalty.
  • Enforced safety rules and removed safety hazards while monitoring gaming floors.
  • Responded to patron questions about functions of slot machines and explained how to use devices.
  • Performed minor repairs or made adjustments to slot machines, resolving machine tilts and coin jams.
  • Advised security guards to accompany patrons with large slot payouts to rooms or vehicles.
  • Identified issues with malfunctioning slot machines and reported devices to maintenance department for service.
  • Patrons came on my shifts because they enjoyed the experience I gave them , wether they lost or won, they left with a smile, on my watch.

Auto Sales Secretary

David A. Haskins
2 Orchard Street , Cuba, NY
1/11/10 - 7/23/18
  • Maintained energy and enthusiasm in fast-paced environment.
  • Increased customer satisfaction by resolving issues.
  • Created plans and communicated deadlines to complete projects on time.
  • Offered friendly and efficient service to customers, handled challenging situations with ease.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Exceeded goals through effective task prioritization and great work ethic.
  • Worked flexible hours across night, weekend and holiday shifts.
  • Maintained excellent attendance record, consistently arriving to work on time.
  • Developed and maintained courteous and effective working relationships.
  • Carried out day-to-day duties accurately and efficiently.

Education

High School Diploma -

Hinsdale Central School
Hinsdale, NY

Skills

  • Workplace Organization
  • Training Employees
  • Credit Card Transaction Processing
  • Guest Relations
  • Standards Compliance
  • Critical Thinking
  • Resolving Disputes
  • Greeting Guests
  • Observing Operations
  • Regulations Compliance
  • Money Transfers
  • Cash Register Operations
  • Customer Satisfaction
  • Customer Support
  • Recordkeeping Skills

Timeline

Dual Rate Supervisor/ Cage Operations

Seneca Gaming And Entertainment
08.2018 - 09.2022

Auto Sales Secretary

David A. Haskins
1/11/10 - 7/23/18

High School Diploma -

Hinsdale Central School

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Amy Robleedual rate supervisor / cage oper