Amy Roblee
dual rate supervisor / cage oper
Cuba,NY
Summary
Focused Supervisor accomplished in keeping gambling operations running smoothly. Devoted to customer service and game promotion. Works great with security and table staff to manage problems. I have exceptional skills when it comes to making and keeping patrons happy. . I made each person I dealt with feel like the most important person in the room. I'm a great people reader, and have been told so many times that I have a exceptional personality , I love working with the public.
Overview
4
4
years of professional experience
Work History
Dual Rate Supervisor/ Cage Operations
Seneca Gaming And Entertainment
5374 West Shore Road, Cuba, N.Y. 14727
08.2018 - 09.2022
- Maximized operational efficiency and productivity collaborating with all game room departments.
- Resolved minor technical problems with gaming machines.
- Identified and supplied information to supervising personnel about suspected violators.
- Prepared incident reports and reported status to direct management
- Handled large amounts od currency with little to no variances
- Worked directly with patrons on every level, from the start of their experience, until the very end
- Managed cage operations and ensured all rules and regulations were being followed by cage employee's
- Paid out jackpots, and processed all paperwork
- Prepared incident reports and reported status to direct manager
- Supervised company assets in assigned section following corporate and state gaming rules and policies.
- Investigated security and safety hazards with active patrols of casino complex.
- Interacted with guests to promote positive atmosphere by greeting with friendly tone and wishing good luck.
- Watched closely to catch errors and notified surveillance of irregularities.
- Trained, supervised and evaluated workers.
- Eliminated customer service issues by quickly resolving disputes and correcting problems.
- Monitored game operations to enforce house rules as well as tribal, state and federal regulations.
- Listened effectively and used issue resolution skills to efficiently handle guest complaints and promote brand loyalty.
- Enforced safety rules and removed safety hazards while monitoring gaming floors.
- Responded to patron questions about functions of slot machines and explained how to use devices.
- Performed minor repairs or made adjustments to slot machines, resolving machine tilts and coin jams.
- Advised security guards to accompany patrons with large slot payouts to rooms or vehicles.
- Identified issues with malfunctioning slot machines and reported devices to maintenance department for service.
- Patrons came on my shifts because they enjoyed the experience I gave them , wether they lost or won, they left with a smile, on my watch.
Auto Sales Secretary
David A. Haskins
2 Orchard Street , Cuba, NY
1/11/10 - 7/23/18
- Maintained energy and enthusiasm in fast-paced environment.
- Increased customer satisfaction by resolving issues.
- Created plans and communicated deadlines to complete projects on time.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Exceeded goals through effective task prioritization and great work ethic.
- Worked flexible hours across night, weekend and holiday shifts.
- Maintained excellent attendance record, consistently arriving to work on time.
- Developed and maintained courteous and effective working relationships.
- Carried out day-to-day duties accurately and efficiently.
Education
High School Diploma -
Hinsdale Central School
Hinsdale, NYSkills
- Workplace Organization
- Training Employees
- Credit Card Transaction Processing
- Guest Relations
- Standards Compliance
- Critical Thinking
- Resolving Disputes
- Greeting Guests
- Observing Operations
- Regulations Compliance
- Money Transfers
- Cash Register Operations
- Customer Satisfaction
- Customer Support
- Recordkeeping Skills
Timeline
Dual Rate Supervisor/ Cage Operations
Seneca Gaming And Entertainment
08.2018 - 09.2022
Auto Sales Secretary
David A. Haskins
1/11/10 - 7/23/18
High School Diploma -
Hinsdale Central School