Mark A. Holler Jr.
Lakeland,Florida
Summary
Results-driven manager specializing in sales strategy and team development. Successfully implemented process improvements that enhanced workflow and service quality while managing P&L to identify growth opportunities and ensure compliance with industry standards.
Overview
12
12
years of professional experience
Work History
General Manager
Discount Tire
Lakeland, USA
01.2015 - Current
- Oversee the daily operations of a high-performing Discount Tire location, driving profitability and ensuring operational excellence.
- Manage profit and loss (P&L) statements to optimize cost efficiency and identify revenue growth opportunities.
- Direct sales strategies, marketing initiatives, and resource allocation to exceed financial and customer satisfaction targets.
- Deliver exceptional customer service by resolving escalated issues promptly and maintaining high customer delight indices.
- Develop and implement process improvements to enhance workflow and service quality.
- Fostered a culture of accountability, teamwork, and safety, leading a team of 25+ employees.
- Conduct hiring, training, and professional development programs, building a skilled and motivated team.
- Monitored key performance indicators (KPIs) to evaluate store performance and implemented corrective actions.
- Direct marketing and sales operations, overseeing training, performance evaluations, and daily activities to ensure team growth and measurable results.
- Design and implement marketing strategies aligned with organizational goals, market conditions, and cost factors, increasing revenue and profitability.
- Analyze sales forecasts and market trends to identify business opportunities and develop growth strategies.
- Provide strategic guidance on local and national market dynamics, improving decision-making for pricing and product positioning.
- Manage customer relations, resolving complaints and ensuring satisfaction, resulting in enhanced customer loyalty.
- Direct fleet services operations, advising distributors on policies and procedures to improve service quality and efficiency.
- Represented company at industry meetings, enhancing brand presence and building strategic partnerships.
- Led the Orlando team to its best year of profit, sales, and customer satisfaction in over a decade.
- Surpassed the 14-year monthly sales record of $450K in Orlando and broke additional records in Greenacres.
- Doubled profitability at the Greenacres store within the first year, achieving milestone sales of $550K and $600K in early 2024.
- Developed SOPs for Tire Rack Mobile Installation, leading to nationwide adoption of the program.
- Awarded multiple sales and operational excellence recognitions for record-breaking performance.
- Achieved 50% increase in profitability during first year in Lakeland.
Senior Assistant Operations Manager
Discount Tire
Lake City, USA
12.2018 - 01.2021
- Coached employees for improved performance and sales using a customized, data-driven approach.
- Trained and developed assistant managers for future leadership roles.
- Cultivated strategic relationships with fleet customers, contributing to sustained B2B growth.
- Developed and mentored assistant managers, preparing them for leadership roles.
- Established lean stand-up meetings and maintained operational scoreboards for tracking goals.
- Set multiple sales records in Lake City, Valdosta, and as Interim Store Manager in Jacksonville, FL.
- Effectively marketed Discount Tire and manufacturer promotions to increase revenue.
- Enhanced operational efficiency and customer satisfaction across multiple locations through targeted initiatives.
Marketing Manager, Workflow Manager, 5S Manager, Service Technician
Discount Tire
01.2015 - 01.2018
- Acquired expertise in marketing strategies, workflow optimization, and lean operations.
- Developed and implemented 5S practices to enhance organizational efficiency across operations.
Skills
- Sales strategy
- Leadership development
- Key Relationship Management (B2B & Stakeholders)
- Workflow optimization
- Data-Driven Decision Making & Reporting
- B2B relationship management
- Data-driven decision making
- Operational Compliance
- Retail Analytics
- Sales Performance
- Workforce Management
- Operational Efficiency
- Retail Systems: Kronos
- Operational Tools: Lean Management
- Operational Tools: KPI Tracking
- Operational Tools: 5S
- Leadership Development & Team Management
Timeline
Senior Assistant Operations Manager
Discount Tire
12.2018 - 01.2021
General Manager
Discount Tire
01.2015 - Current
Marketing Manager, Workflow Manager, 5S Manager, Service Technician
Discount Tire
01.2015 - 01.2018