MARK ALEXANDER

• Coordinated group events communicating with all departments
• Generated group resumes
• Created group reservations using OnQ
• Created group reservations using PEP
• Generated rooming list, group room control, and group pick up reports
• Entered in group pick up data when groups departed
• Prepared special amenities for new business accounts
• Prepared personalized amenities for VIP guests to enhance their experience
• Responded to client emails promptly and directed inquiries to appropriate sales manager
• Distributed emails efficiently to ensure prompt communication
• Briefed front office management regarding guest or operational issues
• Answered phone sale inquiries
• Knoxville Downtown (507 South Gay Street; Knoxville, TN, 37902)

• Checked guests in using OnQ
• Guided guests to rooms, addressing needs to enhance satisfaction
• Suggested local attractions and activities to enrich guest experience
• Prepared amenity bags for all incoming guests
• Responded to phone inquiries through PBX
• Generated comprehensive beginning of shift reports to streamline operations
• Prepared room key packets
• Knoxville Downtown (507 South Gay Street; Knoxville, TN, 37902)

• Coordinated group events communicating with all departments
• Generated group resumes
• Created group reservations using OnQ and R & I
• Generated rooming list, group room control, and group pick up reports
• Prepared personalized amenities for VIP guests to enhance their experience
• Responded to client emails and directed inquiries to appropriate sales manager for efficient follow-up
• (127 Peachtree Street Northeast; Atlanta, GA, 30303)

• Trained front desk agents to enhance service quality and operational efficiency
• Briefed front office management on guest and operational issues to ensure timely resolutions
• Scheduled staff breaks to maintain optimal coverage and guest service levels
• Guided guests to their rooms and assisted to their needs
• Recommended local attractions to enhance guest experiences
• Responded to all customer chats and cases in Guest Experiences by end of shift
• (300 Ted Turner Drive Northwest; Atlanta, GA, 30309)

• Checked guests in using Lightspeed PMS, facilitating smooth arrivals and positive guest experiences
• Guided guests to their rooms and assisted to their needs
• Trained front desk agents to enhance service quality and guest satisfaction
• Scheduled staff breaks to ensure optimal front desk coverage and service efficiency
• Briefed front office management regarding guest and operational issues
• Responded to incoming phone calls on PBX system to assist customers
• Responded to all customer chats and cases in Guest Experiences by end of shift
• Suggested fun things to do in the city
• Generated all end of shift reports
• (525 Henley Street; Knoxville, TN 37902)

• Checked guests in using Lightspeed PMS
• Guided guests to their rooms and assisted to their needs
• Recommended local attractions and activities to enhance guest experience
• Handled incoming phone calls via PBX system to facilitate guest inquiries and requests
• Compiled and submitted end of shift reports for accurate record-keeping
• (525 Henley Street; Knoxville, TN 37902)

• Addressed customer needs and concerns
• Assigned tasks to associates, ensuring completion by end of shift for smooth operations
• Processed customer refund requests, enhancing customer satisfaction and loyalty
• Supported departments with daily operations, facilitating efficient workflow and teamwork
• Performed department close-out reviews at end of the night
• Coordinated regular trash collection schedules
• (234 E. Emory Road; Powell, TN 37849)

Curated high-quality products aligned with customer preferences and order details.

• Selected items to enhance customer satisfaction and maintain quality standards.

Packaged orders carefully to facilitate smooth customer collection.

Assisted customers in loading orders into vehicles for a seamless pickup experience.