Mark Aliano

Automotive Service Manager with over 6 years of leadership experience in fixed operations, dealership management, and OEM relations. Demonstrated ability to drive revenue growth, enhance technician efficiency, and deliver customer excellence, while ensuring compliance, profitability, and brand standards. Trained and mentored team members on best practices in customer service. Implemented process improvements to streamline service workflows and reduce delays. Analyzed customer feedback to identify areas for service enhancement and growth.

Collaborated with management on developing strategic plans for achieving business goals. Coordinated customer service initiatives to enhance client satisfaction and retention. Assisted in managing daily dealership operations and staff schedules. Facilitated training sessions for new employees on dealership policies and systems. Conducted regular performance reviews for employees to identify areas of improvement. Managed customer service inquiries and complaints in a timely manner.

Greeted customers and addressed their needs in a professional manner. Managed incoming calls from potential customers looking for quotes or information about services provided at the dealership. Assisted with scheduling appointments for service work to be performed on vehicles. Managed customer service interactions to ensure satisfaction and resolve concerns. Provided detailed explanations of repair processes and costs to clients. Educated customers on vehicle care, warranties, and available services offered by the dealership. Promptly responded to customer inquiries via phone, email or in person. Used service skills and technical knowledge to ascertain issues and provide swift, successful resolutions. Prepared invoices for services rendered and collected payments from customers. Developed and maintained strong relationships with customers to ensure repeat business.

During my time here, I performed the normal actions of a Service Advisor. Prior to my resigning, the Service Director offered me the Service Manager's position. Due to a change in family, we relocated to North Carolina, and I was unable to accept his offer.

Perform routine Service Advisor responsibilities. During my time here, I sharpened my customer skills by working with a high-end brand and consumers who had high expectations. I left this location to relocate to Florida for family.

This is where I started my career in the automobile business. I had worked as a technician for several years, as well as ran the shop for a short time, before becoming a service advisor. I left this store after building strong relationships with my customer base, and I received a letter of recommendation from our GM.