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Dynamic HR and Operations Manager with over a decade of experience leading teams, driving employee engagement, and implementing business strategies that improve efficiency, retention, and customer satisfaction. Recognized for academic excellence, graduating Magna Cum Laude in Psychology (Top 10% of class, ODU) and currently pursuing a Master’s in Artificial Intelligence at Johns Hopkins University. Skilled at combining people leadership, data-driven insights, and innovative technologies to create sustainable, growth-oriented solutions. Passionate about applying AI and robotics to fields such as workforce development, smart systems, and AgriTech innovation.

Engineering and maintenance leader with 20+ years of experience driving operational excellence across high-volume manufacturing, automation, robotics, and fulfillment operations. Proven success leading multi-site maintenance organizations, improving equipment reliability, reducing downtime, and executing large-scale continuous improvement initiatives in automotive and logistics environments. Expertise includes reliability engineering, preventative maintenance strategy, Lean Manufacturing, World Class Manufacturing (WCM), automation systems, CNC machining, robotics integration, capital planning, and cross-functional team leadership. Recognized for delivering multimillion-dollar cost savings, increasing OEE, and building high-performing technical teams.

Working as a Business Analyst with 10.5 years of Rich experience in the Banking and financial services industry, Skilled in Software Development Life Cycle (SDLC), Agile Methodologies, Project Management, Requirements Analysis, GTRF Document Trade, Trade Transmission and RTGS & SWIFT payment Transactions and Business Analysis. Excellent Knowledge on Trade Finance Products including Letters of Credit (L/C), SWIFT Payments, Bank Guarantees, Bill Discounting, Export & Import LC, Remittances, Document Scrutiny, Documentary Collections and LC Transfers.

  Leveraged skills in implementing Agile/Scrum/frameworks while empowering teams to self-organize and grow cross-functionally.
  Developing product vision & strategy with continuous product improvement. Expert in conducting Client/Stakeholder workshops for analysis of business requirements gathering. Keen analyst with efficiency in understanding & gathering critical information from meetings with various stakeholders and producing useful reports.
  Contributing to Sprint Planning, Sprint Review, and Sprint Retrospective ceremonies. Experience in writing User stories, Preparation of process Flow Diagrams, BRDs and FRDs documents.
  Having Knowledge and experience on Banking Products, Trade Operations, Trade Finance Products, UCPDC600, ISBP745, URDG and URR725.
  Hands on Experience with Agile Scrum methods and Confluence and JIRA tools suite and Microsoft Office Visio Standard. Payments Knowledge and Good exposure in SWIFT MT & MX ISO 20022 Standards.
  Facilitate Scrum Meetings, Daily Stand-ups meetings, collaborating with team and facilitate story mapping.
  Reliable Manager demonstrating high level of ownership and initiative.
  Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations.
  Offering knack for building productive working relationships.
  Successful in fast-paced, deadline-driven environments to manage goals and team development. History of thriving in team-oriented environments.


High-performing Sr. Manager with 15+ years of experience in tech sales and project management. Repeatedly exceeded sales targets and successfully executed projects with precision. Proven track record in building and leading high-performing teams, fostering strong client relationships, and driving revenue growth. Adept at identifying new market opportunities and implementing innovative strategies to stay ahead in the highly competitive tech industry.

Mark Andraws

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Maintenance Technician II

Operations / Claims Support

Car Hop

Cashier

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High School Diploma -

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Manager

Maintenance Technician II

Operations / Claims Support

Car Hop

Cashier

High School Diploma -

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