Mark Andrews
Litchfield,NH
Summary
Diligent behavioral health administer with proven track record in successfully managing and integrating complex systems. Demonstrated ability to lead cross-functional teams to achieve seamless system integration and optimization. Effectively utilized problem-solving and project management skills to deliver high-quality results.
Experienced with managing end-to-end integration processes, ensuring seamless system interoperability and enhanced operational efficiency. Utilizes advanced project management techniques to coordinate cross-functional teams and streamline workflows. Track record of leveraging analytical skills and technical expertise to drive successful integration projects.
Overview
37
37
years of professional experience
Work History
09.2025 - Current
- Actively looking to return to the workforce.
- Professional Hiatus
- Cared for elderly family member in Florida
- Retired from active employment - made multiple trips to Florida
- During this gap in my employment, I focused on personal development and skill building. I read numerous research articles in the field of behavioral health and recently started volunteering at our local food pantry.
- I kept up to date on trends in the industry and met with past colleagues to discuss changes to industry standards.
Behavioral Health/Medical Integration Manager
Lamprey Health Care, LLC
Nashua, NH
02.2015 - 05.2019
- Consulted in the development and integration of Behavioral Health services
- Recruited, trained behavioral health clinicians to work with a multi-cultural, multilingual patient population
- Training and education to staff in both primary and behavioral health services
- Proficient in Electronic Medical Record - Centricity
- Accomplishments
- Successfully introduced and implemented integrated outpatient behavioral health services to health center with a 20 year history
- Assisted and Achieved, Exceeded projected budgeted annualized patient visit volume in 6 months of operation
- Achieved and Exceeded projected budgeted unique behavioral health patients in 6 months of operation
- Established behavioral health protocols for disruptive patients and provided training to health center staff
- Decreased outpatient appointment “no show” percentage rate from 38% to approx. 21% (variable) within 6 months of operation
- FQHC
Director, Behavioral Health and Primary Care Integrative Services
Lowell Community Health Center
Lowell, MA
04.2010 - 06.2015
- Clinical and Administrative oversight for a Federally Qualified Health Care Center
- Supervised 23 Master Level Clinicians
- Managed state contracts and licensing requirements
- Provided on-going trainings to 300+ health care employees
- Proficient in Electronic Medical Record – eClinicalWorks
- Supervised the clinical department for Outpatient Based Opioid Treatment (OBOT) Services
- Accomplishments
- Successfully lead the health center’s behavioral health program to obtain an annualized profit for the department for the first time in health center’s history
- Assisted and guided health center’s behavioral health clinicians for increased volume expectations and accountability
- Implemented programmatic changes to lower the patient visit “no show” percentage from 43% to 19% (variable).
- Led department to successfully achieve accreditation from the Joint Commission on Accreditation of Healthcare Organizations (JCAHO) and two Massachusetts Department of Public Health surveys.
- Successfully implemented urgent behavioral health consultations to all health center primary care departments
- FQHC
Director of Clinical and Administrative Services
Riverside School
Lowell, MA
08.2004 - 01.2009
- Responsible for the clinical and administrative oversight of a 48-bed residential school for boys ages 6-17 years
- Supervised 15 Master and Bachelor level employees
- Managed State and Government Contracts
- Conducted Internal Investigations
- Provided on-going training and education to residential staff
Administrative Director
Saints Medical Center
Lowell, MA
03.1998 - 09.2003
- Responsible for the administrative oversight of a ambulatory services including Behavioral Health, Adult and Pediatric Counseling, School-Based Health Centers, Family Clinic, Chest and Pulmonary Clinic, Cardiac and Pulmonary Rehab, Physical and Occupational Therapy, Pain Center, Orthopedics and Speech Pathology
- Directorship of 55 employees
- Managed hospital’s ambulatory budget
- Numerous public speaking engagements in the Lowell, MA community
- Proficient in Electronic Medical Record - Meditech
- Prepared annual budgets for departments
- (formerly Saints Memorial Medical Center)
Director, Outpatient Mental Health Services/Consultant
Northeast Psychiatric Associates
Lowell, MA
02.1996 - 01.1998
- Responsible for contract that provided management and evaluative services to medical/surgical facility in Lowell, MA
- Developed SWOT(Strengths, Weaknesses, Opportunities and Threats) analysis for the hospital’s ambulatory mental health and psychiatric department resulting in annual savings of approximately $100,000.00
- Director of Family Stabilization Team
- Provided Clinical and Administrative oversight for MassHealth funded FST program
- Managed the utilization of services to families within the Lowell area
Director of Clinical Information and Documentation
Nashua Brookside Hospital
Nashua, NH
01.1989 - 02.1996
- Proactively identified and met the needs of insurance companies, in particular managed-care companies
- Supervised the utilization review process for over 100 managed care contracts
- Utilization Review Manager
- Provided utilization review to obtain required patient length of stay for inpatient setting
- Conducted appeal process as needed
- Marketer/Account Manager
- Worked within the hospital’s Public Relations Department to assist in achieving optimal utilization of the facilities continuum of care
Education
Master of Social Work, MSW -
Boston College
Chestnut Hill, MA01-1996
Bachelors of Art in Psychology, BA - undefined
Rivier University
Nashua, NH01-1989
Skills
- Business analysis
- Software development lifecycle
- Requirements gathering
- Enterprise architecture
- Teamwork
- Teamwork and collaboration
- Problem-solving
- Time management
- Excellent communication
- Cross-functional team leadership
- Adaptability and flexibility
- Professionalism
Personal Information
Availability: Actively looking to return to the workforce.
Timeline
09.2025 - Current
Behavioral Health/Medical Integration Manager
Lamprey Health Care, LLC
02.2015 - 05.2019
Director, Behavioral Health and Primary Care Integrative Services
Lowell Community Health Center
04.2010 - 06.2015
Director of Clinical and Administrative Services
Riverside School
08.2004 - 01.2009
Administrative Director
Saints Medical Center
03.1998 - 09.2003
Director, Outpatient Mental Health Services/Consultant
Northeast Psychiatric Associates
02.1996 - 01.1998
Director of Clinical Information and Documentation
Nashua Brookside Hospital
01.1989 - 02.1996
Bachelors of Art in Psychology, BA - undefined
Rivier University
Master of Social Work, MSW -
Boston College