MARK ANTHONY LANDEROS
Palmdale,CA
Summary
Experienced with providing excellent customer service and ensuring guest satisfaction. Utilizes effective communication and problem-solving skills to enhance dining experiences. Track record of collaborating with colleagues and maintaining flexibility in dynamic restaurant settings. Ready to help achieve company goals.
Overview
1
1
Language
14
14
years of professional experience
Work History
Restaurant Server
UCLA Meyer and Renee Luskin Conference Center
Los Angeles, CA
08.2024 - Current
- Delivered exceptional customer service in high-volume dining environment.
- Collaborated with kitchen staff to ensure timely meal delivery and quality standards.
- Managed guest inquiries and resolved issues promptly, enhancing overall dining experience.
- Trained new servers on menu offerings and service protocols, improving team efficiency.
- Cultivated warm relationships with regular customers.
- Greeted new customers, discussed specials, and took drink orders.
Food Service Worker
UCLA Meyer And Renee Luskin Conference Center
Los Angeles, CA
01.2019 - 05.2024
- Maintained cleanliness and organization of food service areas to enhance customer experience.
- Supported team members during peak hours, ensuring smooth operations and minimal wait times for customers.
- Cleaned and sanitized dishes and utensils, ensuring readiness for high customer volume.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Facilitated movement of heavy materials to ensure efficient kitchen operations.
- Maintained high personal grooming standards and uniform presentation.
- Reduced kitchen accidents by maintaining high standards of cleanliness and organization.
- Informed supervisor of low stock levels to facilitate timely ordering of ingredients and supplies.
- Stored and organized incoming food and supplies.
- Systematically arranged incoming food and supplies for efficient access and usage.
Delivery Driver
UCLA Meyer And Renee Luskin Conference Center
Los Angeles, CA
06.2020 - 12.2020
- Successfully avoided time delivery delays by carefully planning best routes.
- Worked with road knowledge, GPS systems and paper maps to navigate planned route and make adjustments.
- Delivered packages to customer doorsteps and business offices.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Expedited deliveries to meet customer deadlines and requirements.
- Inspected and maintained delivery vehicles regularly to keep in safe working order.
- Minimized company liability and risks to loads by obeying traffic laws.
- Promoted customer satisfaction by addressing or escalating concerns for quick resolution.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Utilized strong sense of direction to efficiently plan delivery routes. and knowledge of local routes.
Box Boy
Mission Hills Liquor
Mission Hills, CA
12.2016 - 01.2019
- Monitored tasks and staff assignments to deliver projects under-budget and on-time.
- Disposed of damaged or defective items or coordinated returns to vendors for covered items.
- Checked product levels and recommended new purchases.
- Collected, analyzed and modeled sales trends and customer preferences data to inform inventory development decisions.
Sales Associate
Nordstrom Rack
Burbank, CA
12.2013 - 08.2015
- Annual Inventory
- Implemented upselling techniques, increasing average check totals through effective communication.
- Made sure store merchandise was in a mannerly order
- Collaborated with team members to meet daily sales goals through upselling salon services and retail products.
Bus Boy/Dishwasher
Los Angeles Zoo
Los Angeles, CA
12.2012 - 02.2015
- Assisted the food court manager with assigned duties for the day.
- Operated industrial dishwashing equipment to ensure cleanliness and efficiency.
- Maintained organized workstations, contributing to overall kitchen productivity.
Education
X-Ray Technician Program -
Kaplan College
North Hollywood, CAMedical Assistant Program - undefined
Kaplan College
North Hollywood, CA01-2014
undefined
John F Kennedy High School
Granada Hills, CA01-2012
Skills
- Multi-Task
- Guest service
- Inventory Control
- Team-Oriented
- Customer satisfaction
- Order taking
- Organization
- Detail-oriented
- Memory retention
- Quality control
LANGUAGES
English
Timeline
Restaurant Server
UCLA Meyer and Renee Luskin Conference Center
08.2024 - Current
Delivery Driver
UCLA Meyer And Renee Luskin Conference Center
06.2020 - 12.2020
Food Service Worker
UCLA Meyer And Renee Luskin Conference Center
01.2019 - 05.2024
Box Boy
Mission Hills Liquor
12.2016 - 01.2019
Sales Associate
Nordstrom Rack
12.2013 - 08.2015
Bus Boy/Dishwasher
Los Angeles Zoo
12.2012 - 02.2015
undefined
John F Kennedy High School
Medical Assistant Program - undefined
Kaplan College
X-Ray Technician Program -
Kaplan College