Summary
Overview
Work History
Education
Skills
Timeline
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Piper McFarland

Bonney Lake,WA

Summary

Self-motivated worker searching for a company that I can grow with and advance in my career. I bring to the table 19 years of experience in the service industry as well as 6 years in an educator position. I look forward to new opportunities to use my top-notch customer service skills on a new platform.

Overview

8
8
years of professional experience

Work History

Restaurant Server

Aversano's Italian Restaurant
Sumner, WA
05.2023 - Current
  • Ensure that all guests feel welcome, and provide quick, professional service at all time.
  • Managing orders and accompanying financial transactions using digital POS systems.
  • Dedicated to customer satisfaction by remaining accessible and friendly.
  • Quality service of up to 100 guests on busy weekends and night shifts.
  • Successful multi-tasking while maintaining professional and courteous in a fast paced environment.

Restaurant Server

Doofers Bar And Grill
Renton, WA
02.2016 - Current
  • Exceeding sales target by upselling appetizers and drinks based on customers specific interests.
  • Negotiating and resolving customers concerns.
  • Have built rapport, trust and friendship with returning customers.
  • Adhering to quality expectations and standards.
  • Having a talent for quickly resolving issues prior to escalation.
  • Multi-task in a high volume setting with fast service.

Paraeducator, Special Education

Kent School District
Kent, WA
11.2015 - 10.2021
  • Utilize escalation prevention and de-escalation techniques.
  • Working with a significantly diversity of individuals and groups.
  • Demonstrate the ability to exercise independent judgement, including appropriate handling of confidential matters.
  • Ability to follow direction with minimal supervision and follow a provided lesson plan.
  • Promptness and works well under pressure.
  • Maintain database of student information and responsible for inventory.

Education

Associate of Arts - Personal Fitness Trainer

Highline College
DesMoines, WA
06-2010

Associate of Arts - General Studies

Green River Community College
Auburn, WA
06-2004

Skills

  • Customer service and communication
  • Maintaining a positive and professional attitude
  • Time management skills
  • Ability to multi-task
  • Promptness and reliability
  • Attention to detail
  • De-escalation and conflict resolution

Timeline

Restaurant Server

Aversano's Italian Restaurant
05.2023 - Current

Restaurant Server

Doofers Bar And Grill
02.2016 - Current

Paraeducator, Special Education

Kent School District
11.2015 - 10.2021

Associate of Arts - Personal Fitness Trainer

Highline College

Associate of Arts - General Studies

Green River Community College

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Piper McFarland