Mark Armstrong
Peoria,IL
Summary
Accommodating Customer Support Specialist with documented history of exceeding customer and patron expectations. Calm and composed in stressful situations with successful record of reducing customer dissatisfaction through acknowledgment, decisive communication and focused solutions. Expert at finding win-win solutions.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Customer Care Specialist
Renewal By Andersen Of Central Illinois
Peoria, IL
01.2021 - Current
- Updated knowledge base articles regularly with relevant content that could help answer common questions from customers.
- Created detailed documentation of all customer interactions and transactions.
- Collaborated with other teams such as marketing, sales, and operations in order to ensure a high level of service for all customers.
- Answered office phone and emails to schedule appointments, answer questions and document information.
Call Center Representative
Renewal By Andersen Of Central Illinois
Peoria, IL
09.2020 - Current
- Maintained detailed records of customer interactions and transactions for future reference.
- Answered incoming calls from customers and provided assistance with product inquiries, billing questions, and other customer service related issues.
- Performed follow-up calls as necessary to ensure satisfactory resolution of customer inquiries.
- Scheduled and confirmed appointments.
Lead Cook
Hungry Moose
Peoria, IL
05.2018 - 09.2020
- Monitored quality of all cooked items throughout the day to guarantee high standards were maintained.
- Ensured compliance with health safety regulations while preparing meals and maintaining a sanitary work environment.
- Supervised staff in daily kitchen duties, including prepping ingredients, cooking meals, and cleaning up after service.
Education
Some College (No Degree) -
Lake Land College
Mattoon, ILSkills
- Customer service excellence
- [Product or Service] support
- Quality Assurance
- Appointment Scheduling
- Email correspondence
- Customer Service
- Data Entry
- Inbound Customer Service
- Problem Resolution
- Documentation And Reporting
- Customer Relations
- Product Education
Accomplishments
- Promoted shortly after being hired for consistently exceeding company goals in our department
Certification
- culinary certificate for Lake Land College
Timeline
Customer Care Specialist
Renewal By Andersen Of Central Illinois
01.2021 - Current
Call Center Representative
Renewal By Andersen Of Central Illinois
09.2020 - Current
Lead Cook
Hungry Moose
05.2018 - 09.2020
Some College (No Degree) -
Lake Land College