MARK BAILEY
DOWNERS GROVE,IL
Summary
Strong interpersonal skills in working with individuals of diverse cultural backgrounds, at all corporate levels. High level of organizational and decision-making skills with attention to detail. Excellent communication, analytical, financial and problem-solving skills. Demonstrated process improvement and project management experience in change management and work redesign initiatives. Effective in multi-tasking with strong performance in deadline-oriented environments. Highly organized, creative and energetic with strong applicable computer skills. Goal and results driven.
Overview
23
23
years of professional experience
2
2
years of post-secondary education
2
2
Certifications
Work History
Head of North America F&O Client Services
JP Morgan
Chicago, Illinois
11.2020 - 03.2022
- Led account planning strategy sessions aimed at retaining and acquiring customers and increasing business opportunities.
- Recruited and hired top-level talent to add value and expertise to sales department.
- Evaluated performance against goals and implemented appropriate development plans.
- Met with clients, delivering presentations and educating on product and service features and offerings.
- Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
- Resolved customer issues quickly to close deals and boost client satisfaction.
- Maintained ethical and positive working environment to reduce turnover and promote high retention rates.
Vice President
JP Morgan
02.2012 - 11.2020
- Responsible for North America Client Service Team - 18 Members
- Ensure all daily client related issues/processes are addressed and completed within a given SLA
- Primary point of contact for client escalations
- Directed recruiting and training for new team members
- Responsible for budget, year-end compensation planning
- Created growth opportunities and career development organically within the team and via global mobility
- Developed/enhanced/promoted self-solve tools for automating daily tasks
- Partnered with the world’s largest hedge fund/banks/corporate/and commodity dealers on weekly calls to remove manual touch points for both the firm and the client
- Responsible for internal/exchange/regulator audits
- Oversaw and allocated new client onboardings, establish ftp connections and procedures for new relationships
- Coordinated and presented Client Experience Forum to Global Client Services
- Segregated duties from client services and created additional teams on site and globally to own the segregated processes
- Attend weekly calls with sales and the business to align client service with business agenda
- Use MIS and Analytic tools to reflect client and broker behavior back to the client in order stem/enhance client experience
- Spearheaded cross-functional initiatives across departments to achieve business goals for bottom-line profits.
- Evaluated product development strategies and prepared alternative approaches to goal achievement.
- Established performance goals for department and outlined processes for achievement.
Client Service Representative
FX Prime Brokerage
01.2010 - 01.2012
- Managed relationships with institutional clients
- Served as the main point of contact for all day-to-day FX related issues
- I was responsible for trouble shooting and liaising with trading platforms (Currenex, EBS,
- Reuters, etc.) when necessary
- Monitored client credit limits to ensure that daily trading activity was within the approved threshold
- Issued client margin calls
- Partnered with the futures department to ensure the client was hedged in order to minimize risk exposure
- Worked closely with on-boarding, risk, solutions, tech, and sales
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Cultivated long-lasting client relationships based on trust and solid understanding of business needs.
Registered Client Service Associate
BNP Paribas Securities Services
Chicago, Illinois
04.2003 - 01.2009
- Prime Brokerage
- Personal account base of 14 clients with excess of 2B AUM
- Exposure to various hedge fund strategies including Multi Strat, Long/Short, Convert,
- International
- Analyzed Securities Lending, risk-based margin, and swap accounts
- Partnered with clients daily to remediate any issues
- Worked with our swap desk, dividends, corporate actions, collateral, risk, margin to ensure our clients have all necessary resources available to them
- Extensive understanding or Arranged Financing and Reg T margining
- Experience in working with Private Placements i.e., Rule 144, Rule 144K, Transfer of
- Ownership, legend removal, and prospectus sales
- Processed and settle trades in foreign and domestic markets
- Performed daily cash and position reconciliation to ensure reporting is accurate
- Interpreted Corporate Action notices and proxy material for our clients
CBOT Account Representative
Prudential Securities
Chicago, Illinois
01.1998 - 01.2003
- Futures Clearing
- Managed Dow Jones institutional futures and options desk
- I was responsible for starting day to day floor operations
- Used arbritrage to relay orders to various trading pit /Open Outcry
- Resolved any problems that occurred on customer orders
- Balanced previous days trades
Education
Associate of Science -
Moraine Valley Community College
Palos Hills, IL 06.2000 - 12.2002
Business Administration And Management
Minot State University
05.2001 -
Skills
Analytical problem solver
Certification
Six Sigma Yellow Belt
Timeline
Six Sigma Yellow Belt
03-2022
Head of North America F&O Client Services
JP Morgan
11.2020 - 03.2022
Vice President
JP Morgan
02.2012 - 11.2020
Client Service Representative
FX Prime Brokerage
01.2010 - 01.2012
FINRA Series 7 & 63 (Expired)
03-2004
Registered Client Service Associate
BNP Paribas Securities Services
04.2003 - 01.2009
Business Administration And Management
Minot State University
05.2001 -
Associate of Science -
Moraine Valley Community College
06.2000 - 12.2002
CBOT Account Representative
Prudential Securities
01.1998 - 01.2003