Mark Barbosa
Lehigh Acres
Summary
Dynamic professional with a proven track record in customer satisfaction and team efficiency, notably at Swissport. Skilled in GPS route planning and fostering teamwork, I excel in fast-paced environments, consistently enhancing productivity and service quality. My adeptness in problem-solving and commitment to excellence drive superior outcomes.
Overview
10
10
years of professional experience
Work History
Delivery Driver
DoorDash
01.2025 - Current
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
Fueling Supervisor
Swissport
12.2023 - 01.2025
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
Line Cook/Assistant Manager
Joe's Fresh Catch
07.2021 - 12.2023
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Collaborated with team members to maintain a clean and safe working environment, adhering to health and safety guidelines.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Adapted quickly to new recipes and techniques, demonstrating versatility and eagerness to learn from colleagues.
Line Cook/Assistant Manager
Doug's Seafood
01.2015 - 08.2020
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Collaborated with team members to maintain a clean and safe working environment, adhering to health and safety guidelines.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Prepared food items such as meats, poultry, and fish for frying purposes.
Education
N/A - N/A
Estero High School
Estero, FLSkills
- Positive attitude
- Customer service
- Valid Driver's license
- Teamwork and collaboration
- Attention to detail
- Time management
- Dependable and reliable
- Problem-solving
- Safe driving
- GPS and route planning
- Heavy lifting
- Map reading and navigation skills
- Food Handling
Timeline
Delivery Driver
DoorDash
01.2025 - Current
Fueling Supervisor
Swissport
12.2023 - 01.2025
Line Cook/Assistant Manager
Joe's Fresh Catch
07.2021 - 12.2023
Line Cook/Assistant Manager
Doug's Seafood
01.2015 - 08.2020
N/A - N/A
Estero High School
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