Mark Barnett
Utica
Summary
Experienced Technical Specialist with expertise in providing expert support for Apple and Microsoft products. Skilled in troubleshooting and resolving hardware and software issues, as well as configuring and maintaining a wide range of Apple and Microsoft devices. Recognized for delivering exceptional customer service and training to users, optimizing their technology usage. Adept at staying current with industry trends and technologies to consistently provide top-notch technical solutions and support.
Overview
10
10
years of professional experience
Work History
Technical Specialist
Apple
12.2021 - Current
- Provided expert technical support for Apple products, including troubleshooting hardware and software issues to ensure optimal performance for customers.
- Conducted product demonstrations and training for customers and team members to enhance knowledge and understanding of Apple products.
Sales Specialist
Apple
09.2021 - 11.2021
- Educated customers about product features and benefits to aid in selecting best options for each individuals' needs.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
Digital Sales and Support Rep
Microsoft
12.2020 - 07.2021
- Provided exceptional customer service and support to online customers via live chat to address inquiries, process orders, and resolve issues promptly and efficiently.
Sales Representative
Microsoft
07.2020 - 12.2020
- Selected correct products based on customer needs, product specifications and applicable regulations.
Product Advisor
Microsoft
06.2019 - 07.2020
- Helped customers discover new Microsoft products with enthusiastic and knowledgeable support.
Cafe Supervisor
Life Time Fitness
03.2015 - 01.2018
- Managed and supervised daily cafe operations, including staff scheduling, training, and performance evaluations
- Ensured high quality customer service by addressing guest inquiries, resolving complaints, and maintaining a welcoming atmosphere
Education
Associate of Science - Business Administration And Marketing
Macomb Community College
Macomb, MI01-2019
Skills
- Technical support background
- Expert in Apple products
- Customer service
- Problem-solving
- Retail sales
- Technology
Languages
English
Interests
- Technology
- Graphic Design
- Music
- Digital Art and Animation
Timeline
Technical Specialist
Apple
12.2021 - Current
Sales Specialist
Apple
09.2021 - 11.2021
Digital Sales and Support Rep
Microsoft
12.2020 - 07.2021
Sales Representative
Microsoft
07.2020 - 12.2020
Product Advisor
Microsoft
06.2019 - 07.2020
Cafe Supervisor
Life Time Fitness
03.2015 - 01.2018
Associate of Science - Business Administration And Marketing
Macomb Community College
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