Mark Barrows
Rogers,MN
Overview
36
36
years of professional experience
Work History
Security Officer
GardaWorld Security
Roseville, MN
03.2026 - 2026
- Monitored premises to ensure safety and security compliance.
- Conducted regular patrols to deter unauthorized access and identify potential threats.
- Responded promptly to incidents, providing detailed reports and recommendations for improvement.
- Assisted in emergency response drills, enhancing team readiness and efficiency during actual events.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Checked and verified photo identification prior to granting facility access.
- Reported suspicious activities and persons to law enforcement.
- Monitored and authorized entrance and departure of vehicles, cargo trucks, and visitors.
- Improved overall security by conducting regular patrols and monitoring surveillance systems.
Mailtoom
Startribune
Minneapolis, MN
11.2016 - 10.2020
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions, and make decisions.
- Strengthened communication skills through regular interactions with others.
- Developed and maintained courteous and effective working relationships.
City Letter Carrier
United States Post Office
Mpls, MN
11.1984 - 06.2016
- Delivered mail and packages efficiently across designated routes, ensuring timely service.
- Sorted incoming and outgoing mail using automated systems to enhance workflow efficiency.
- Maintained accurate records of deliveries and collected payments for services rendered.
- Monitored delivery conditions to ensure safe handling of sensitive materials and packages.
- Implemented best practices for route optimization, improving overall delivery performance.
- Conducted regular vehicle inspections to ensure compliance with safety standards and reduce downtime.
- Displayed a strong work ethic and punctuality, consistently arriving on time for scheduled shifts and completing deliveries in an efficient manner.
- Provided exceptional customer service, addressing inquiries regarding mail and package deliveries.
- Improved customer satisfaction by delivering mail accurately and efficiently to city residents.
- Navigated through various weather conditions safely while ensuring the prompt delivery of mail items.
- Picked up outgoing mail from letter boxes and in person from customers.
- Planned and cased mail in sequence of delivery for designated route.
- Enhanced the public''s trust in the postal service by conducting all assigned tasks with professionalism and integrity while representing the organization.
- Adhered to all postal regulations and guidelines when handling sensitive materials such as restricted mail items or hazardous substances.
- Ensured timely delivery of packages and parcels by adhering to established routes and schedules.
- Engaged customers with pleasant demeanor and offered to help with mail-related issues.
- Collaborated with fellow letter carriers to ensure complete coverage of assigned routes during absences or vacations.
- Used portable devices to maintain system records by scanning items delivered to homes and businesses.
- Trained new employees on proper procedures for sorting, organizing, and delivering mail within designated areas effectively.
- Collected mail from letter boxes on specific route both on foot and by vehicle.
- Delivered packages and mail to business and people in local area.
- Pleasantly greeted and engaged customers, assisting with any mail-related issues.
- Worked closely with other employees in mail office and handled various administrative tasks.
- Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
- Inspected truck equipment and supplies and reported problems and safety hazards to supervisors following each shift.
- Obtains signatures for package deliveries as proof of delivery to avoid discrepancies.
- Collected outgoing mail from homes and businesses along routes for customer convenience and initiated delivery to intended recipients.
- Altered routes to accommodate changing conditions or road closures in delivery areas.
Skills
- Report writing
- Incident reporting
- Security guard license
- General security
- Superior customer service
- Surveillance
- Emergency response
- Patrol operations
- Complex Problem-solving
- Relationship building and management
- Security screenings
- Conflict de-escalation
- Visitor tracking
- Threat assessment
- Security equipment operation
- Metal detector operation
- Weapons training
- Identification verification
- Premises patrol
- First aid and CPR certified
Timeline
Security Officer
GardaWorld Security
03.2026 - 2026
Mailtoom
Startribune
11.2016 - 10.2020
City Letter Carrier
United States Post Office
11.1984 - 06.2016