Mark Beard
IT & Cybersecurity
Portsmouth,VA
Summary
Caring, empathetic, and dynamic IT Specialist committed to optimizing systems performance for reduced operational costs and streamlined workflows. Performs timely software installations and tests alongside routine troubleshooting to facilitate system transitions and minimize downtime. Simplifies complex topics and processes to make technical interactions less intimidating for average users.
Overview
4
4
years of professional experience
3
3
years of post-secondary education
Work History
Web Development & IT Support Specialist
Freelance
2021.01 - Current
- Analyze small business models and daily operating functions to find how to best implement and improve current hardware and software systems
- Remote & Local IT support analyzing system failures, along with hardware and software troubleshooting, remote work with remote desktops and VMware
- Creation of logos and animations with adobe illustrator, photoshop, Illustrator, and premiere
- Familiar with JavaScript, created several projects with teams and alone
- Web development with WordPress design and structuring, ability to teach clients how to edit and use plug- ins
- Maintain web hosting along with buying domains, selecting best host for web traffic, securing website data from cyber-attacks
- Created blogs, media sites, e-shops, and photo galleries with clients
IT Operations Analyst
Preston Valentino B.V
Durham, NC
2021.02 - 2022.05
- Remote IT Support
- Provided recommendations regarding new hardware and software to keep IT infrastructure up to date.
- Manage web hosting and web development
- Developed diagrams to describe and lay out logical operational steps.
- Presented business leaders with ROI estimations to drive project planning.
- Organized system operating procedures to strengthen controls.
- Improved systems with addition of new features and infrastructure.
- Assisted in troubleshooting network, cyber-security and non-standard software and hardware related issues.
Technical Support Intern
Lomar Technical Services
Newport News, VA
2016.09 - 2017.08
- Installed several types of cables including cat5, tasked with mapping out POE devices and WAPs
- Set up a LAN network for a small office building
- Drew schematics of where each access point would be and implemented designs
- Installed and programmed Raspberry Pis and RFID devices around the facility to boost security and overall functionality of access for staff
- Stayed on call to repair any issues such as stapling more cables or power cords in place, re- routing protocols, securing the equipment, building another PC for any type of use, or ordering more equipment
- Set up audio equipment for the recording studio such as wiring a complete sound board and connecting microphones to all the correct outlets
Education
Cybersecurity
Old Dominion University (2023)
Norfolk 2021.01 - 2023.12
No Degree - Information Technology
Thomas Nelson Community College
2001.05 -
Skills
Teamwork and Collaboration
Adobe Premiere Pro
Adobe Illustrator
Adobe Photoshop
Web development
Computer Hardware/Software troubleshooting
Systems Architecture Analysis
System maintenance and repair
Desktop support
Microsoft Office
WIndows & MacOS
Timeline
IT Operations Analyst
Preston Valentino B.V
2021.02 - 2022.05
Cybersecurity
Old Dominion University (2023)
2021.01 - 2023.12
Web Development & IT Support Specialist
Freelance
2021.01 - Current
Technical Support Intern
Lomar Technical Services
2016.09 - 2017.08
No Degree - Information Technology
Thomas Nelson Community College
2001.05 -