Mark Beckett
Auburndale,FL
Summary
Driven and dynamic professional with a proven track record at Nev's BBQ and GetGo Gas Station, excelling in customer service and front-end performance optimization. Skilled in time management and merchandising, I significantly enhanced customer satisfaction and operational efficiency. Expert in motivating teams and streamlining processes for peak performance.
Overview
14
14
years of professional experience
Work History
Front End Associate
Nev's BBQ
11.2021 - 06.2024
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
- Welcomed and engaged customers, offering assistance with locating or retrieving merchandise.
- Worked flexible schedule and extra shifts to meet business needs.
- Worked closely with shift manager to solve problems and handle customer concerns.
Manager
GetGo Gas Station
04.2010 - 10.2020
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Onboarded new employees with training and new hire documentation.
Education
Associate of Science - Business Management
Bliss College
Columbus, OH04.1982
Skills
- Customer Service
- Time Management
- Front-end Performance Optimization
- Product restocking
- Retail transactions
- Merchandising and display assembly
- Display Setup
Timeline
Front End Associate
Nev's BBQ
11.2021 - 06.2024
Manager
GetGo Gas Station
04.2010 - 10.2020
Associate of Science - Business Management
Bliss College
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