Mark Bennett
Haines City
Summary
Front Desk Supervisor with a proven track record of enhancing operational efficiency and guest satisfaction. Expertise in team training and performance monitoring, leading to elevated service standards and streamlined front desk operations.
Overview
12
12
years of professional experience
Work History
Front Desk Supervisor
Club Wyndham Bonnet Creek
04.2024 - 08.2025
- Streamlined guest check-in and check-out processes to enhance front desk efficiency.
- Administered front desk operations, ensuring smooth daily activities.
- Trained team members and monitored performance to maintain high service standards.
- Managed multiling phone system in the PBX room while monitored team members to maintain high service standards.
Concierge
Walt Disney World Resort
06.2022 - 03.2024
- Coordinated guest reservations and planned itineraries for visits.
- Provided detailed information on resort attractions, dining, and entertainment options.
- Completed training in HOTSOS, HERO, HotelExperience, CDS, and VISI software.
- Offered front desk services to ensure seamless guest interactions.
Stylist
Lawrence Roth Salon
08.2018 - 05.2022
- Delivered expert hair cutting, coloring, and styling services to a diverse clientele.
- Greeted visitors warmly, and directed them to appropriate personnel.
- Managed a multi-line phone system, routing calls efficiently.
Senior Stylist
American Hairlines
05.2013 - 07.2018
- Styled clientele by evaluating needs and preferences to ensure personalized service.
- Managed front desk operations, including daily scheduling and staff coordination.
- Assisted the wig master with wigs for the local ballet company, enhancing production quality.
Education
Some College (No Degree) - Sacred And Applied Music
Moravian University
Trade School - Cosmetology
Metro Beauty Academy
05-2008
Skills
- Guest check-in and front desk operations
- Reservations management
- Team training and development
- Software proficiency
- Customer relationship management
Personal Information
Education and Training
other,other
Timeline
Front Desk Supervisor
Club Wyndham Bonnet Creek
04.2024 - 08.2025
Concierge
Walt Disney World Resort
06.2022 - 03.2024
Stylist
Lawrence Roth Salon
08.2018 - 05.2022
Senior Stylist
American Hairlines
05.2013 - 07.2018
Trade School - Cosmetology
Metro Beauty Academy
Some College (No Degree) - Sacred And Applied Music
Moravian University
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