Jennifer Scarbrough
Bowling Green,KY
Summary
Skilled Front Desk Supervisor successful at solving a range of daily issues with an efficient and professional attitude. Demonstrated adapting to changing demands and learn new information quickly. Skilled in training and managing personnel and providing excellent shift coverage to meet guest needs.
Overview
9
9
years of professional experience
Work History
Front Desk Supervisor
SureStay by Best Western North
Bowling Green Ky , KY
01.2021 - Current
- Tracked inventory of supplies needed for the front desk area.
- Coordinated with other departments to ensure smooth operations of the front desk area.
- Participated in meetings with other managers to discuss strategies for increasing profitability.
- Resolved customer complaints promptly and efficiently.
- Assisted guests with inquiries and requests.
- Processed payments, cashiering duties and credit card transactions accurately.
- Provided support to guests with check-in and check-out procedures.
- Maintained up-to-date knowledge of hotel services, features and local attractions and activities.
Front Desk Assistant
Best Western plus
Bowling Green, Kentucky
08.2018 - 01.2021
- Ensured that all security procedures were followed according to company policy.
- Maintained cleanliness of front desk area throughout shift; stocked supplies as necessary.
- Attended regular meetings with department heads to discuss policies and procedures.
- Processed reservations made via telephone, fax, email or online travel sites.
- Assisted with administrative tasks such as filing paperwork, preparing reports.
- Monitored lobby traffic flow during peak hours; provided assistance where needed.
- Completed end-of-day reports outlining guest activity from previous day's shifts.
- Resolved customer complaints in a timely manner by providing assistance or referring them to the correct personnel.
- Trained new employees on proper front desk operations and customer service techniques.
- Assisted guests with check-in and checkout procedures, including taking payments for room charges.
Assistant Manager
Huddle House Restaurant
Scottsville, Kentucky
03.2016 - 08.2018
- Conducted regular performance reviews for employees to identify areas of improvement.
- Supervised daily operations including scheduling shifts, assigning duties.
- Monitored employee attendance records, timekeeping, and payroll information.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Coordinated with other departments to ensure smooth flow of operations.
- Managed customer service inquiries and complaints in a timely manner.
- Ensured compliance with safety regulations and company policies.
- Communicated regularly with customers to gain insights into their needs.
- Established processes for monitoring customer satisfaction levels.
- Collaborated with management on developing strategic plans for achieving business goals.
- Maintained accurate records of sales transactions using point-of-sale systems.
- Created reports on sales trends, inventory levels, and financial data.
- Assisted in the development of operational strategies to ensure efficient and productive operations.
- Maintained up-to-date knowledge of company products and services.
Education
GED -
Allen Co- Scottsville High School
Scottsville, Kentucky06-1991
Skills
- Front desk operations
- Inventory management
- Customer service
- Payment processing
- Conflict resolution
- Team leadership
- Compliance adherence
- Guest relations
- Administrative support
- Communication skills
- Problem solving
- Staff training
- Operational coordination
- Scheduling and planning
- Strong leadership
- Reservation management
- Concierge support
- POS system operation
- Guest check-in and check-out
- VIP guest relations
- Complaint management
- Cash control
- Customer service management
Timeline
Front Desk Supervisor
SureStay by Best Western North
01.2021 - Current
Front Desk Assistant
Best Western plus
08.2018 - 01.2021
Assistant Manager
Huddle House Restaurant
03.2016 - 08.2018
GED -
Allen Co- Scottsville High School