Mark Benodin
Huntsville,TX
Summary
With over three years of experience in hospitality and customer service, I am a results-oriented professional known for strong leadership and operational excellence. I've successfully developed and led teams, driving the emergence of 15 new leaders within just three months. Skilled in designing training programs that enhance skills and career growth, I excel in everything from customer service to financial management. My track record in operations showcases top food safety scores and optimized productivity, achieved through close collaboration with senior management to surpass sales and labor goals. Committed to customer satisfaction and effective communication, I consistently resolve issues promptly and maintain clear channels between management and staff.
Overview
3
3
years of professional experience
1
1
Certification
Work History
BOH Shift Leader
Chick-fil-A
09.2023 - Current
- Monitored and managed waste levels and productivity to keep them at optimal levels.
- Trained and developed team members and trainers, focusing on skill enhancement and career growth.
- Collaborated with front-of-house staff to ensure seamless operations and high-quality guest experiences.
- Scheduled over 30 employees while ensuring proper labor goals were met
- Went over Food Cost reports Monthly to ensure we were meeting goals
- Worked with our Training Supervisors to ensure we had enough upcoming leaders to meet business demands
FOH Shift Leader
Chick-fil-A
05.2021 - Current
- Worked closely with the director and operator to ensure that sales goals are met and labor costs are controlled.
- Worked with BOH director to help advice guardian of the brand
- Coached and trained team members to improve performance and customer service.
- Fostered a culture of leadership within the team, promoting professional development.
- Managed catering orders, ensuring timely and high-quality service.
- Coordinated full-service wedding events, from planning to execution, to ensure customer satisfaction.
Education
Master of Science - Management And Leadership
Western Governors University
Salt Lake City, UT2024
Bachelor of Science - Business Admin: Leadership
Liberty University
Lynchburg, VA2023
Associate of Applied Science - Hospitality And Restaurant Management
Culinary Institute LeNotre
Houston, TX2023
Skills
- Customer Service Management
- Inventory Counts
- Problem-Solving
- Coaching
- Food Safety Compliance
- Employee Scheduling
- Health Code Compliance
Certification
- Servsafe Manager, certification- September 2022 - September 2027
- TABC, TABC On The Fly - August 2023 - August 2025
- Beginner Certification, OpenTable - September 2023
Timeline
BOH Shift Leader
Chick-fil-A
09.2023 - Current
FOH Shift Leader
Chick-fil-A
05.2021 - Current
Master of Science - Management And Leadership
Western Governors University
Bachelor of Science - Business Admin: Leadership
Liberty University
Associate of Applied Science - Hospitality And Restaurant Management
Culinary Institute LeNotre