Mark Benter
Summary
Passionate and strategic operations executive with over 30 years of progressive experience in leadership roles, cultivating highly accountable teams and fostering operational efficiencies. Recognized for a transparent leadership style that drives organizational success through collaboration and innovation. Adept at leveraging operational, technical, and sales acumen to streamline production processes and enhance overall business performance.
Overview
30
30
years of professional experience
Accomplishments
- Dismantled Pitney Bowes' Ohio Valley region organizational silos by fostering clear, concise communication between facilities, reducing transportation and operations expenses while increasing revenue by $18.9M.
- Analyzed, developed, and implemented process improvement procedures within Pitney Bowes to streamline logistics, resulting in a $1M+ annual cost savings.
- Realized $360K in travel expense savings within six months of implementing a regional initiative to build bench strength and enhance regional culture.
- Reduced management turnover by 10% by fostering team growth and development.
Work History
DIRECTOR OF OPERATIONS
FISERV
01.2021 - 01.2024
Oversaw successful operations launch at Fiserv, managing facility build-out, setup, equipment acquisition, and team recruitment and training. Provided strategic leadership and operational guidance
- Orchestrated installation of a $50M department with automated conveyor lines, inserters, mail sorters, and FANUC Robots.
- Collaborated with USPS on local and national levels to obtain Full Service and Seamless operations.
- Managed comprehensive operations console workbook for production data reporting.
- Developed operations reporting tools and KPIs using Power BI, achieving 17% revenue increase and 15% cost reduction year over year.
CONSULTANT
TOTAL MAILING SOLUTIONS
01.2009 - Current
Guided Fortune 500 and small businesses in evaluating processes and technology to enhance efficiencies, set goals, and increase productivity and cost savings.
SENIOR DIRECTOR OF OPERATIONS
PITNEY BOWES, INC.
01.2010 - 01.2019
Strategically directed operations, technical support, and logistics across seven facilities and 1,400+ team members, with $140M+ annual revenues and $30M EBIT
- Led merger and acquisition (M&A) of five regional competitors over nine years, fully operationalizing each facility within 48 hours
- Championed $15M annual cost savings through companywide software enhancements
- Enhanced partnerships with key stakeholders and USPS
- Enhanced partnerships through a transparent leadership style that ensured KPIs were consistently met and exceeded
- Identified, negotiated, and secured reusable pallet wrap product promoting green energy initiatives and resulting in a $1M annual savings.
DIRECTOR OF OPERATIONS
FIRST DATA
10.2007 - 12.2008
Implemented Lean methodologies to orchestrate and supervise business activities across strategy, operations, customer service, project management, and vendor relations.
VICE PRESIDENT, GENERAL MANAGER – PHILADELPHIA
PITNEY BOWES, INC.
01.2005 - 01.2006
- Led Pitney Bowes' largest marketing mail facility, overseeing sales, production, and technical operations, achieving $15M annual revenue.
VICE PRESIDENT, OPERATIONS INTEGRATION – NEW YORK CITY
PITNEY BOWES, INC.
01.2003 - 01.2005
- Managed M&A of seven facilities while serving as National Account Manager for Citi Group, launching the first Mail Exchange with multiple sites.
VICE PRESIDENT, GENERAL MANAGER – LAS VEGAS
PITNEY BOWES, INC. (Formerly PSI GROUP INC.)
01.1999 - 01.2003
- Led facility startup, managing operations, sales, and training with a focus on profitability and operational excellence.
OPERATIONS MANAGER – SAN FRANCISCO
PITNEY BOWES, INC. (Formerly PSI GROUP INC.)
10.1996 - 12.1999
PRESORT/TECHNICAL MANAGER – SEATTLE
PITNEY BOWES, INC. (Formerly PSI GROUP INC.)
03.1994 - 10.1996
Education
Timeline
DIRECTOR OF OPERATIONS
FISERV
01.2021 - 01.2024
SENIOR DIRECTOR OF OPERATIONS
PITNEY BOWES, INC.
01.2010 - 01.2019
CONSULTANT
TOTAL MAILING SOLUTIONS
01.2009 - Current
DIRECTOR OF OPERATIONS
FIRST DATA
10.2007 - 12.2008
VICE PRESIDENT, GENERAL MANAGER – PHILADELPHIA
PITNEY BOWES, INC.
01.2005 - 01.2006
VICE PRESIDENT, OPERATIONS INTEGRATION – NEW YORK CITY
PITNEY BOWES, INC.
01.2003 - 01.2005
VICE PRESIDENT, GENERAL MANAGER – LAS VEGAS
PITNEY BOWES, INC. (Formerly PSI GROUP INC.)
01.1999 - 01.2003
OPERATIONS MANAGER – SAN FRANCISCO
PITNEY BOWES, INC. (Formerly PSI GROUP INC.)
10.1996 - 12.1999
PRESORT/TECHNICAL MANAGER – SEATTLE
PITNEY BOWES, INC. (Formerly PSI GROUP INC.)
03.1994 - 10.1996