Mark Bernard
Colorado Springs,CO
Summary
Dynamic FOH Restaurant Manager, skilled in optimizing restaurant operations and enhancing customer experiences. Proven expertise in training staff and implementing efficient service strategies. Strong leadership and attention to detail ensure high standards in service delivery and compliance, contributing to a consistently positive dining atmosphere.
Overview
6
6
years of professional experience
Work History
FOH Restaurant Manager
The Pearl at Boulder Creek
Boulder, CO
03.2024 - Current
- Managed front-of-house operations and ensured smooth service flow.
- Trained new employees on customer service standards and operational procedures.
- Handled guest inquiries and resolved issues to enhance customer experience.
- Collaborated with kitchen staff to synchronize food service timing and quality.
- Enforced health and safety regulations across the dining area consistently.
- Conducted regular staff meetings to communicate updates and address concerns.
- Created weekly schedules for FOH staff that optimized efficiency while meeting labor cost goals.
- Coordinated with BOH managers regarding kitchen operations such as inventory control or staffing needs.
- Monitored employee performance to ensure compliance with company standards.
Lead Server
The Pearl at Boulder Creek
Boulder, CO
09.2023 - 03.2024
- Trained new servers on menu items and service techniques.
- Implemented efficient table turnover strategies during peak hours.
- Processed customer orders efficiently using point-of-sale system.
- Maintained cleanliness and organization of dining area and tables.
- Delivered exceptional customer service in fast-paced dining environment.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Provided exceptional service to high volume of daily customers.
- Took orders from customers accurately and in a timely manner.
Server
The Pearl at Boulder Creek
Boulder, CO
08.2022 - 09.2023
- Provided excellent customer service in fast-paced dining environment.
- Took and processed customer orders accurately and efficiently.
- Maintained cleanliness and organization of dining area and tables.
- Recommended menu items to enhance guest dining experience.
- Resolved customer complaints promptly to ensure satisfaction.
- Completed opening and closing checklists to ensure smooth restaurant operations.
Lifeguard
Great Wolf Lodge
Colorado Springs, CO
09.2019 - 07.2022
- Monitored pool activities to ensure guest safety and compliance with rules.
- Provided prompt rescue assistance for distressed guests in aquatic areas.
- Inspected pool facilities and equipment for cleanliness and operational efficiency.
- Collaborated with team members to maintain a positive guest experience.
- Conducted regular safety drills to maintain preparedness for emergency situations.
Education
High School Diploma -
Palmer Ridge High School
Monument, CO08-2022
Bachelor of Arts - Music Performance
University of Colorado
Boulder, COBachelor of Science - Data Science
University of Colorado At Boulder
Boulder, COSkills
- Point of sale systems
- Restaurant operations
- Training and mentoring
- Employee scheduling
- Front of house management
- Customer service
- Menu knowledge
- Leadership
- Attention to detail
- Server training
Affiliations
- Portrait and street Photography
- Avid outdoorsman
- Orchestral Musician
References
References available upon request.
Timeline
FOH Restaurant Manager
The Pearl at Boulder Creek
03.2024 - Current
Lead Server
The Pearl at Boulder Creek
09.2023 - 03.2024
Server
The Pearl at Boulder Creek
08.2022 - 09.2023
Lifeguard
Great Wolf Lodge
09.2019 - 07.2022
High School Diploma -
Palmer Ridge High School
Bachelor of Arts - Music Performance
University of Colorado
Bachelor of Science - Data Science
University of Colorado At Boulder
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