Tatjana Komarcevic
Ocean City,MD
Summary
Dynamic hospitality manager with focus on front-of-house operations, skilled in team leadership and customer service excellence. Adept at managing staff, optimizing workflows, and ensuring seamless guest experience. Known for adaptability, effective communication, and results-driven approach. Strong organizational skills, problem-solving abilities, and knack for maintaining high standards in fast-paced environment.
Overview
8
8
years of professional experience
Work History
FOH Manager
Brass Balls Saloon
04.2019 - 10.2025
- Supervised front-of-house operations, ensuring exceptional customer service and smooth dining experiences.
- Trained and mentored staff on service standards and operational procedures to enhance team performance.
- Developed training programs to elevate staff skills, resulting in improved efficiency and guest satisfaction.
- Implemented new menu items in coordination with the chef, boosting overall sales revenue.
- Promoted upselling strategies among servers, leading to higher average check values per transaction.
- Addressed guest concerns and resolved all issues to guests' satisfaction.
- Performed cash handling activities and secured nightly bank deposits.
- Collaborated with chefs to create seasonal menus and promotional offers.
- Developed and maintained relationships with vendors and other business partners to establish trust and build rapport.
Server
Shotti's Point Luna's
09.2024 - 04.2025
- Delivered exceptional customer service, ensuring satisfaction and repeat business.
- Managed multiple tables simultaneously, demonstrating strong multitasking abilities in fast-paced environment.
- Implemented upselling techniques that increased overall sales of daily specials and beverages.
- Resolved customer complaints promptly, fostering a positive dining experience and loyalty.
- Maintained cleanliness and organization of dining area, adhering to health and safety standards.
- Assisted in the development of training materials for onboarding new employees, enhancing team performance.
- Collaborated with kitchen staff to streamline food preparation and improve service efficiency.
- Cultivated warm relationships with regular customers.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Front Desk Receptionist
Americana Hotel
08.2018 - 09.2019
- Managed front desk operations, ensuring efficient check-in and check-out processes.
- Provided exceptional customer service, addressing guest inquiries and resolving issues promptly.
- Coordinated room assignments and maintained accurate reservation records using hotel management software.
- Trained new staff in front desk procedures and best practices to enhance team performance.
- Monitored lobby activities to ensure a welcoming environment for guests and visitors.
- Collaborated with housekeeping to ensure timely room availability for incoming guests.
- Assisted in handling billing inquiries and processing payments with attention to detail for accuracy.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Collected room deposits, fees, and payments.
Barista
Jafa Beach Coffee Shop
05.2017 - 04.2019
- Prepared high-quality coffee beverages according to established recipes and customer preferences.
- Maintained cleanliness and organization of work area, ensuring adherence to health and safety standards.
- Provided exceptional customer service by engaging with patrons and addressing inquiries effectively.
- Assisted in training new baristas on equipment operation and beverage preparation techniques.
- Collaborated with team members to streamline workflow during peak hours, enhancing service efficiency.
- Resolved customer complaints promptly, ensuring a positive experience that encouraged repeat visits.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
Education
High School Diploma -
Mileva Maric Ajnstajn
Novi Sad, Serbia06-2015
Skills
- Scheduling staff
- Complaint handling
- Marketing support
- Guest relations
- Point of sale systems
- Menu design
- Training and mentoring
- Team building
Languages
Serbian
English
Interests
Currently enjoying the art of baking, experimenting with recipes Started up my own Cottage Business ''Crumb&Crust Co'' where locals can order freshly baked bread made in my home bakery
I love cooking for friends and hosting gatherings where I get to try all the recipes I've worked on or food trends I've been interested in
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Server
Shotti's Point Luna's
09.2024 - 04.2025
FOH Manager
Brass Balls Saloon
04.2019 - 10.2025
Front Desk Receptionist
Americana Hotel
08.2018 - 09.2019
Barista
Jafa Beach Coffee Shop
05.2017 - 04.2019
High School Diploma -
Mileva Maric Ajnstajn