Mark Blackburn
San Marcos,TX
Summary
Results-oriented Account Manager with expertise in fostering customer relationships and delivering exceptional service. Managed inquiries and communicated account updates effectively, enhancing customer satisfaction. Optimized territory management and inventory control to drive consistent sales performance and profitability.
Overview
29
29
years of professional experience
Work History
Route Sales Representative
Community Coffee
Austin, TX
10.2024 - Current
- Built customer relationships through courteous daily account service.
- Resolved customer concerns and communicated account updates.
- Promoted positive relationships with customers to maintain consistent sales.
- Responded quickly to customer inquiries regarding products or services.
- Continuously surpassed sales goals, optimizing profitability, and performance of assigned territory.
- Utilized effective problem solving skills when resolving customer issues.
Route Sales Representative
Frito Lay
Austin, Texas
05.2013 - 05.2024
- Reviewed inventory levels and replenished customer orders.
- Resolved customer concerns and communicated account updates.
- Promoted positive relationships with customers to maintain consistent sales.
- Responded quickly to customer inquiries regarding products or services.
- Provided excellent customer service by answering questions and resolving complaints in a professional manner.
- Continuously surpassed sales goals, optimizing profitability, and performance of assigned territory.
Account Development Representative
Frito Lay
Austin, Texas
04.2011 - 05.2013
- Resolved customer concerns and supported account service needs.
- Obtained new leads through targeted sales plans.
- Identified potential customers and developed appropriate sales strategies to increase revenue.
Route Sales Specialist
Frito Lay
Austin, Texas
05.2008 - 04.2011
- Built product displays for Frito-Lay promotions and seasonal features.
- Served store managers and resolved delivery and placement requests.
- Analyzed customer buying habits to recommend products that best meet their needs.
Route Sales Representative
Mission Tortillas
Austin, Texas
09.2000 - 03.2008
- Reviewed inventory levels and replenished customer orders.
- Built customer relationships through courteous daily account service.
- Resolved customer concerns and communicated account updates.
- Monitored stock levels on route trucks to ensure accuracy of inventory counts.
- Promoted positive relationships with customers to maintain consistent sales.
Route Sales Representative
Frito Lay
Austin, Texas
07.1997 - 09.2000
- Continuously surpassed sales goals, optimizing profitability, and performance of assigned territory.
- Promoted positive relationships with customers to maintain consistent sales.
- Built customer relationships through courteous daily account service.
- Resolved customer concerns and communicated account updates.
- Reviewed inventory levels and replenished customer orders.
Education
Some College (No Degree) - Cartography
Texas State University
San Marcos, TXSkills
- Route optimization
- Territory management
- Inventory control
- Order replenishment
- Client relationship management
- Account management
- Problem solving
- Effective communication
- Relationship building
Timeline
Route Sales Representative
Community Coffee
10.2024 - Current
Route Sales Representative
Frito Lay
05.2013 - 05.2024
Account Development Representative
Frito Lay
04.2011 - 05.2013
Route Sales Specialist
Frito Lay
05.2008 - 04.2011
Route Sales Representative
Mission Tortillas
09.2000 - 03.2008
Route Sales Representative
Frito Lay
07.1997 - 09.2000
Some College (No Degree) - Cartography
Texas State University