Mark Brady
Vero Beach,United States
Overview
25
25
years of professional experience
Work History
Senior General Manager
WillScot
Fort Pierce
10.2023 - Current
- Developed and implemented strategies for expanding customer base.
- Identified key target markets through analysis of customer demographics and preferences.
- Developed long-term strategic plans for increasing market share and profitability.
- Monitored and evaluated driver performance on a daily basis.
- Coordinated with dispatchers to ensure timely deliveries of shipments.
- Conducted safety training for employees and visitors to ensure compliance with safety regulations.
- Assessed workplace conditions for potential hazards, such as chemical exposure and poor ergonomics.
- Developed emergency response plans to address possible health and safety incidents.
- Maintained records of all safety-related incidents and created reports detailing corrective actions taken.
Operations Supervisor
UPS Customer Center
VERO BEACH, FL
10.2022 - 10.2023
- Implemented policies and standard operating procedures and managed quality, customer service and logistics.
- Planned delivery routing, team workflows and promotional initiatives.
- Addressed customer concerns with suitable solutions.
- Enforced federal, state, local and company rules for safety and operations.
- Monitored personnel or equipment locations and utilization to coordinate service and schedules.
- Maintained current knowledge of personnel in field and completed deliveries or delays.
Service Center Manager
AAA Cooper Transportation
Ft. Pierce, FL
06.2009 - 06.2022
- Coordinated work of employees, drivers, admin, dock workers, supervisors and account managers by offering clear direction and motivational leadership.
- Managed employee payroll, hiring, termination and training to ensure maximum productivity.
- Evaluated employee progress and compliance while identifying areas for additional coaching by monitoring daily performance.
- Supported sales team members to drive growth and development.
- Managed and resolved customer complaints to support positive service experience resulting in business loyalty.
- Maintained fleet of tractors, trailers and forklifts to ensure all were in compliance of DOT and OSHA standards.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Account Manager
AAA Cooper Transportation
Ft. Pierce, FL
10.2004 - 06.2009
- Negotiated agreements with clients for pricing and logistics.
- Oversaw multiple accounts and worked diligently to meet and exceed performance goals.
- Developed strategic growth plans for new and existing customers.
- Built and maintained productive relationships with customers and internal partners.
- Completed monthly sales audit reports and expense reports.
- Acted as main point of contact in matters relating to client concerns and needs.
- Developed successful customer relationships and quickly resolved service requests to increase sales.
City Dispatch/Outbound Supervisor
AAA Cooper Transportation
Ft Pierce, FL
11.1999 - 10.2004
- Supervised driver dispatching, route planning and vehicle tracking.
- Trained new employees on company standards and safety procedures.
- Scheduled loads according to priority and available equipment.
- Monitored changes in delivery schedule and communicated changes to customers.
- Promoted safe working conditions by monitoring safety procedures and equipment.
- Planned workflow, coordinated employee scheduling and assigned duties to maintain performance and accommodate fluctuating workloads.
- Directed cargo loading to monitor even distribution of weight.
Education
High School Diploma -
Brandon High School
Brandon, FL06.1987
Associate of Arts - Business Management
Hillsborough Community College
Tampa, FLNo Degree - Business Management
University of South Florida
Tampa, FLSkills
- Training & development
- Supervision & leadership
- Conflict resolution
- Customer service
- Recruiting and hiring
- Workman compensation
- DOT regulations compliance
- FMCSA, EPA and OSHA regulations compliance
- Hazardous Materials Safety and compliance
- SalesForce
- CRM
- Kronos Payroll
- Key Performance Indicators
- P&L Management
Timeline
Senior General Manager
WillScot
10.2023 - Current
Operations Supervisor
UPS Customer Center
10.2022 - 10.2023
Service Center Manager
AAA Cooper Transportation
06.2009 - 06.2022
Account Manager
AAA Cooper Transportation
10.2004 - 06.2009
City Dispatch/Outbound Supervisor
AAA Cooper Transportation
11.1999 - 10.2004
High School Diploma -
Brandon High School
Associate of Arts - Business Management
Hillsborough Community College
No Degree - Business Management
University of South Florida