Mark Britt
Seguin
Summary
Results-driven Service Technician with knowledge of electrical systems, hydraulics, and equipment inspection. Committed to customer loyalty through transparent communication and exceptional service, contributing to operational efficiency and team success.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Service Technician
Cram-A-Lot
San Antonio, TX
01.2025 - Current
- Assisted in the installation of new equipment to enhance operational efficiency and production capacity.
- Explained diagnostic findings to customers and outlined repair or service options.
- Inspected equipment to diagnose operational issues.
- Adhered to safety protocols and policies to reduce workplace hazards.
- Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
- Conducted troubleshooting and repairs on hydraulic systems to ensure optimal equipment performance.
- Performed routine maintenance on machinery, identifying potential issues before they escalated.
- Collaborated with team members to streamline workflow processes, improving service response times.
Barber
Self Employed
Austin, TX
08.2022 - 01.2025
- Maintained a clean and organized workstation, ensuring compliance with health and safety standards.
- Developed strong client relationships, fostering loyalty and repeat business through exceptional service.
- Managed scheduling and appointments efficiently to optimize workflow and minimize wait times.
- Mentored junior barbers in techniques and customer service best practices, promoting skill development.
- Maintained a clean and hygienic work environment by regularly sanitizing tools, equipment, and workstations.
- Developed long-lasting relationships with clients, resulting in a high rate of customer retention and loyalty.
Sales Associate
AT&T
Dripping Springs, TX
08.2020 - 08.2022
- Collaborated with team to exceed sales targets through effective communication and product knowledge.
- Implemented promotional strategies, increasing customer engagement and driving traffic to store events.
- Mentored new associates on sales techniques and customer service best practices, fostering team development.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Built relationships with customers to encourage repeat business.
Education
High School Diploma -
Jack C Hays High School
Buda, TX06.2019
Licensed Barber -
Bevelle Barber Academy
Austin, TX03.2023
Skills
- Installation and Repair
- Preventive Maintenance
- Customer Service
- Equipment Inspection
- Electrical Systems
- Hydraulic Systems
Certification
- OSHA 30 Certification
- Forklift Certified
- Skytrak Certified
- Scissorlift Certified
- Manlift Certified
Timeline
Service Technician
Cram-A-Lot
01.2025 - Current
Barber
Self Employed
08.2022 - 01.2025
Sales Associate
AT&T
08.2020 - 08.2022
High School Diploma -
Jack C Hays High School
Licensed Barber -
Bevelle Barber Academy