Mark Brooks
Lauderhill
Summary
Experienced behavioral health professional with a strong background in patient care and therapeutic support. Recognized for ability to drive positive outcomes by implementing effective treatment plans and providing compassionate care. Adaptable to dynamic environments, excels at seamless collaboration with team members to achieve optimal patient results. Proficient in crisis intervention and patient assessment, focus lies in empathetic communication and reliability.
Overview
39
39
years of professional experience
1
1
Certification
Work History
Behavioral Health Technician
House of Hope
10.2024 - Current
- Conducted client rounds to check on residents.
- Delivered compassionate care under challenging circumstances, consistently demonstrating resilience and adaptability when faced with unexpected obstacles or setbacks in patient progress.
- Provided crisis intervention services, successfully de-escalating situations and ensuring patient safety.
- Built and maintained positive staff relationships to promote teamwork and better serve clients.
- Implemented therapeutic activities that promoted skill-building, self-awareness, and healthy coping mechanisms.
- Recognized individuals under influence of drugs or alcohol and typical behaviors associated with each.
Officer
Aviation Security Service
09.2022 - 10.2024
- Mentored junior staff members, helping them develop their skills and advance in their careers.
- Maintained strict adherence to industry regulations, minimizing risk exposure for the organization.
- Enhanced communication between team members by organizing regular meetings and fostering open dialogue.
- Established effective relationships with key stakeholders both internally and externally for increased collaboration opportunities.
- Improved department efficiency by streamlining and implementing policies and processes.
- Coordinated cross-functional teams to address complex issues, leading to more efficient problem-solving processes.
Floor Manager
Ashley Furniture Homestore
08.2020 - 09.2022
- Managed store inventory and stock levels to maintain availability of products.
- Managed team of 15 employees to maintain smooth-running operations of shop floor.
- Improved customer satisfaction by addressing and resolving concerns promptly and efficiently.
- Developed and implemented floor plans and layouts to maximize customer satisfaction and sales.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Oversaw supply restocking, area cleaning, and product organization.
Correctional Officer
Veteran Department of Corrections
01.2018 - 08.2020
- Escorted inmates to and from cells, court, hospitals, and medical appointments.
- Conducted routine and emergency head counts.
- Assisted in the training of new correctional officers, providing guidance on best practices and procedures.
- Prepared, processed and maintained forms, reports, logs, records, and activity journals.
- Collaborated with fellow officers to maintain a secure environment for staff, visitors, and inmates.
- Prevented escapes by diligently inspecting perimeters, doors, windows, gates, fences, and other access points throughout the prison complex regularly.
- Maintained accurate records of inmate incidents or infractions using electronic databases or written logs as required.
- Tracked inmates through head counts, visitor logs, and scheduled activities.
Correctional Officer
Washington Department Of Corrections
05.1997 - 05.2017
- Managed high-risk situations with professionalism and composure, ensuring the safety of all involved parties.
- Searched cells of inmates to identify and confiscate contraband and other prohibited items.
- Maintained inmate safety through vigilant monitoring of behavior and swift intervention during conflicts.
- Reduced instances of contraband by thoroughly searching inmates, cells, and common areas.
- Observed and supervised inmates throughout visits, meal time, recreation, phone calls, and showers.
Cannon Crewman
United States Army
07.1986 - 04.1997
- Increased accuracy in target acquisition by conducting thorough pre-firing checks of cannon systems.
- Assisted in training new crew members, sharing knowledge and expertise to bolster overall proficiency levels.
- Supported successful field operations through diligent management of logistics and supply chain processes.
- Maintained optimal equipment readiness through meticulous inspections and routine maintenance tasks.
- Safeguarded classified information related to targeting coordinates and intelligence reports, ensuring operational security at all times.
Education
Master of Science - Social Work
University of Kentucky
Lexington, KY04.2024
Bachelor of Science - Criminal Justice
Miami Dade College
Miami, FL12.2021
Associate of Arts - Criminal Justice
Miami Dade College
Miami, FL05.2021
Associate of Science - Human Services
Broward College
Pembroke Pines, FL05.2021
High School Diploma -
Florida Department of Education
Tallahassee, FL04.2008
Skills
- CPI Trained
- CPR Certification
- Microsoft Word
- Excel
- Power-point
- KIPU
- Reports for Operations
- Management
- Referral Coordination
- Policy analysis
- Patient Advocacy
- Client Needs Assessments
- Written and verbal communication
- Interviewing skills
Certification
- Behavioral Health Tech Certificate (Supervision Hours)
- Behavior Health Tech Certificate
- Project Management certification
- Customer Service Operations Certificate
- Notary Public
Timeline
Behavioral Health Technician
House of Hope
10.2024 - Current
Officer
Aviation Security Service
09.2022 - 10.2024
Floor Manager
Ashley Furniture Homestore
08.2020 - 09.2022
Correctional Officer
Veteran Department of Corrections
01.2018 - 08.2020
Correctional Officer
Washington Department Of Corrections
05.1997 - 05.2017
Cannon Crewman
United States Army
07.1986 - 04.1997
Bachelor of Science - Criminal Justice
Miami Dade College
Associate of Arts - Criminal Justice
Miami Dade College
Associate of Science - Human Services
Broward College
High School Diploma -
Florida Department of Education
Master of Science - Social Work
University of Kentucky
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