Mark Brooks
Altus,OK
Summary
Dynamic operations manager with a proven track record at Loves Travel Stop, enhancing customer satisfaction through effective team leadership and performance analysis. Skilled in cost control and budgeting, I foster collaboration and accountability, driving operational efficiency and achieving top inventory rankings. Committed to continuous improvement and community engagement.
Overview
6
6
years of professional experience
Work History
Co Owner / Operator
Altus Ride Service
Altus, OK
11.2023 - Current
- Improved overall efficiency by implementing cost-effective technology solutions throughout various aspects of the operation.
- Built strong community ties through active participation in local events, which amplified the brand''s presence in the market and contributed to increased business referrals.
- Fostered a positive work environment by encouraging open communication channels among employees while maintaining high ethical standards.
- Directed hiring processes, ensuring a well-qualified workforce that contributed to the success of the organization.
- Evaluated competitor strategies in order to stay ahead in the industry by adopting innovative approaches tailored specifically towards our unique target audience.
- Established performance metrics for staff evaluation purposes, promoting accountability among team members while setting clear expectations regarding their roles within the company structure.
- Maintained accurate financial records, enabling informed decision-making for future growth opportunities.
- Ensured compliance with all local, state, and federal regulations for safe business practices.
- Addressed customer complaints promptly, resulting in improved client satisfaction rates and increased loyalty.
- Increased customer satisfaction by implementing efficient operational strategies and streamlining processes.
- Negotiated contracts with suppliers to secure favorable terms, leading to reduced expenses on materials and services.
- Analyzed market trends to identify areas for potential growth or improvement within the business operations.
Secretary Treasurer
Wilson Headstart
Altus, OK
08.2024 - 05.2025
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data
- Maintained daily report and documents
- Oversaw final approval process for budget expenditures.
- Analyzed financial data to ensure accuracy in bank records.
Operations Manager
Loves Travel Stop
Texhoma, OK
03.2019 - 02.2025
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Analyzed and reported on key performance metrics to senior management.
- Managed budgets effectively, consistently delivering projects on-time and within financial constraints.
- Supervised 30 staff members to ensure seamless functioning of store, maintenance, and three restaurants
- Managed profit and loss reports for three consecutive years.
Inventory Management Specialist
Loves Travel Stop
Altus, OK
06.2020 - 11.2021
- Developed and maintained relationships with external vendors and suppliers.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
- Facilitated smooth collaboration between departments through clear communication channels.
- Implemented quality control systems to boost overall product consistency and reliability.
- Conducted district-wide audits to ensure adherence to inventory control standards.
- Maintained top 10 rank among 650 locations through effective inventory control.
- Performed daily inventory counts to ensure accuracy.
Education
High School Diploma -
Hollis High-school
Hollis, OKSkills
- Operations management
- Performance analysis
- Marketing expertise
- Human resources
- Customer service
- Attention to detail
- Verbal and written communication
- Team collaboration and leadership
- Entrepreneurial personality
- Customer relations
- Coaching and mentoring
- Staff management
- Cost control and budgeting
- Social media marketing
- Quality assurance
- Staff hiring
- Accounting management
- Project management
- Sales planning
Timeline
Secretary Treasurer
Wilson Headstart
08.2024 - 05.2025
Co Owner / Operator
Altus Ride Service
11.2023 - Current
Inventory Management Specialist
Loves Travel Stop
06.2020 - 11.2021
Operations Manager
Loves Travel Stop
03.2019 - 02.2025
High School Diploma -
Hollis High-school