Summary
Overview
Work History
Education
Skills
Timeline
GeneralManager

Mark Bruton

Romulus,MI

Summary

I have been in the the final mile industry for over 26 years. I started as a warehouse worker and quickly got more involved with the delivery aspect. I have been a delivery helper, driver and delivery contractor before entering into management. I have a good reputation among my peers as being dependable and hard worker.

Overview

22
22
years of professional experience

Work History

General Manager

MMK Transportation LLC
03.2017 - Current
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Trained new employees on proper protocols and customer service standards.
  • Assisted in recruiting, hiring and training of team members.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.

Customer Service Representative

XPO Logistics
02.2016 - 02.2017
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

Delivery Manager

T&D Transportation
10.2009 - 02.2016
  • Enhanced team performance by providing regular feedback, coaching, and training opportunities.
  • Oversaw daily operations of the delivery team, ensuring timely completion of tasks and adherence to company policies.

Delivery Contractor

Bruton Transportation Inc
01.2002 - 10.2009
  • Loaded and unloaded cargo efficiently, minimizing potential damages during transportation and delivery processes.
  • Performed regular vehicle inspections and maintained cleanliness standards to uphold a professional image for the company.
  • Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
  • Verified accuracy of all deliveries against order forms.

Education

Diploma - Radio And Television Broadcasting

Specs Howard School of Media Arts
Southfield, MI
10.2003

GED -

GED Testing, Detroit Michigan
Detroit, MI
12.2002

High School Diploma -

Penn Foster Career School
Scranton, PA
07.1996

Skills

  • Account Management
  • Customer Relationship Management
  • Project Management
  • Operations Oversight
  • Staff Supervision
  • Schedule Management
  • Loss Prevention
  • Relationship Building
  • Training and Coaching
  • Problem Resolution
  • Performance Analysis

Timeline

General Manager

MMK Transportation LLC
03.2017 - Current

Customer Service Representative

XPO Logistics
02.2016 - 02.2017

Delivery Manager

T&D Transportation
10.2009 - 02.2016

Delivery Contractor

Bruton Transportation Inc
01.2002 - 10.2009

Diploma - Radio And Television Broadcasting

Specs Howard School of Media Arts

GED -

GED Testing, Detroit Michigan

High School Diploma -

Penn Foster Career School

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Mark Bruton