Mark Bryant
Lewisville,TX
Summary
Proven leader in community engagement and training, with a track record of enhancing partnerships and volunteer involvement by 20% at Credit Union of Texas. Expert in partnership development and adaptability, I excel in strategic planning and stakeholder communication, significantly boosting brand visibility and team efficiency. Committed to leveraging skills and experience to support the mission of United Way.
Overview
16
16
years of professional experience
Work History
Resource Manager
United Way Of Denton County
Denton, TX
08.2024 - Current
- Collaborated with cross-functional teams to align resources with organizational goals.
- Managed vendor relationships to ensure timely supply of materials and services.
- Analyzed historical data to forecast future resourcing needs, enabling proactive planning and adjustments as needed.
- Established strong relationships with vendors and suppliers, negotiating favorable contract terms and securing cost-effective resources for the organization.
- Monitored project progress, identified risks and took corrective action as needed.
- Developed and implemented project plans and budgets to ensure successful execution.
Community Engagement Officer
Credit Union of Texas
Allen, TX
10.2021 - 07.2024
- Developed and executed community outreach strategies, significantly strengthening partnerships between Credit Union of Texas and local organizations, and aligning initiatives with community needs.
- Organized and led high-impact community events, achieving a 30% increase in participation over three years, demonstrating effective event management and stakeholder engagement.
- Acted as the primary liaison between community leaders, local organizations, and Credit Union of Texas, successfully securing new partnerships and enhancing community trust.
- Implemented targeted engagement programs to address specific community challenges, leading to improved public perception and increased brand visibility.
- Coordinated cross-departmental efforts to align community-based projects with organizational objectives, ensuring strategic execution and maximized impact.
- Managed volunteer programs and cultivated partnerships with local nonprofits, resulting in a 20% year-over-year increase in volunteer engagement and support.
Lead Training Manager/Sales Coach
AT&T
Dallas, TX
02.2013 - 10.2021
- Coached and mentored new hires in the AT&T Business Sales Leadership Development Program, enhancing their skills in strategic engagement and relationship-building, which contributed to securing new donors and partnerships.
- Trained team members on advanced technologies and consultative selling techniques, equipping them with the skills needed to effectively communicate with diverse stakeholders and achieve fundraising goals.
- Conducted cross-organizational training to instill consultative selling methodologies, enhancing the team’s ability to engage with high-level volunteers, board members, and donors effectively.
- Led group activities aimed at boosting motivation, communication, and self-esteem, which improved overall performance and increased the effectiveness of fundraising initiatives.
- Supervised a team of call center representatives, managing hiring, onboarding, and performance evaluation, which streamlined processes and enhanced team efficiency in a fast-paced environment.
Customer Service Representation
AT&T
Saginaw, MI
04.2010 - 02.2013
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
Bachelor of Arts - Business Administration
Ferris State University
Big Rapids, MISkills
- Nonprofit experience
- Cultural Competency
- Partnership Development
- Marketing Communications
- Teamwork and Collaboration
- Problem-Solving
- Adaptability
- Budget Control
- Active Listening
- Effective Communication
- Customer Relationship Management
Accomplishments
- Chamber of Commerce Leadership Metro Crest Development Group, 2025
- Ambassador of Manager of the Month, 2025
- Graduated from the Leadership Frisco Chamber Foundation on May 3, 2024.
- NAACP Leadership Award for Outstanding Community Support, NAACP Collin County Branch, December 13, 2022.
- Town of Little Elm Community Service Award, 2023
- AT&T Top Producer Award (4 times), 2017- 2020
- AT&T Winner's Circle Award, 2019
Timeline
Resource Manager
United Way Of Denton County
08.2024 - Current
Community Engagement Officer
Credit Union of Texas
10.2021 - 07.2024
Lead Training Manager/Sales Coach
AT&T
02.2013 - 10.2021
Customer Service Representation
AT&T
04.2010 - 02.2013
Bachelor of Arts - Business Administration
Ferris State University