MARK B. SHURTZ
Bothell,WA
Summary
Results-driven facilities and operations manager with expertise in leading complex projects and enhancing productivity. Strong track record of process improvements that boost profitability and foster team development. Skilled in problem-solving and effectively communicating complex information to diverse audiences. Consistently delivers projects on time and within budget, ensuring high customer satisfaction.
Overview
1
1
Certification
11
11
years of professional experience
Work History
Operations Manager, Dispatcher
MoveNW
Mountlake Terrace, Washington
02.2023 - Current
- Facilitated day-to-day operations across commercial and residential divisions to ensure seamless service delivery.
- Coordinated personnel, equipment, and warehouse use in a 115,000 sq.ft. warehouse.
- Scheduled staff shifts to optimize resource allocation and meet operational needs. and task assignments to improve resource use.
- Managed daily workflows to support efficient service delivery.
- Analyzed performance metrics to uncover operational improvement opportunities and enhance service quality.
- Tracked inventory levels and coordinated restocking activities to maintain uninterrupted operations.
- Ensured compliance with safety regulations and maintained a safe work environment for all personnel.
Inbound, Outbound Manager
R&L Carriers
Arlington, Washington
11.2020 - 02.2023
- Managed delivery and work schedules to optimize resource coverage and meet service commitments.
- Coordinated inbound and outgoing deliveries while proactively addressing delays and operational issues.
- Managed day-to-day logistics operations, monitoring incoming deliveries and overseeing personnel tasks.
- Reviewed routes, daily traffic and weather conditions to adjust plans, meeting daily requirements, and service needs.
- Monitored freight movements using transportation management software.
- Utilized various software systems to facilitate movement, planning and scheduling.
- Oversaw compliance with safety regulations and company policies.
- Developed daily work and run schedules to ensure operational efficiency.
P&D Driver
R&L Carriers
Arlington, Washington
11.2017 - 11.2020
- Transported packages safely between locations using company vehicles.
- Utilized GPS and maps for efficient route planning.
- Followed all safety regulations during transportation of goods and materials.
- Demonstrated excellent customer service skills when interacting with clients.
- Documented any discrepancies between shipments received and those listed on the manifest.
WAREHOUSE / CREW SUPERVISOR
Bekins Moving and Storage
Mountlake Terrace
03.2016 - 11.2017
- Tracked inbound and outbound shipments to ensure accurate inventory management. Supervised crews for efficient placement and distribution of shipments, aligning operations with customer priorities. Managed and executed special projects. Communicate with customers to identify priorities and concerns. Work with crews to address customers' priorities. Compiled paperwork and processed billing to facilitate timely payment for services rendered.
- Trained new crew members on safety protocols and operational procedures.
WAREHOUSE MANAGER
NW Xpress
Fife, Washington
01.2016 - 03.2016
- Supervise daily operations in our 35,000 sq.. ft. facility. Analyzed procedures and workflow to enhance productivity and ensure safety. Assess damages and work to resolve issues with vendors and customers. Using bar code technology insures freight is properly identified and placed to be relocated later. Help setup routes and identify shipments. Tracked productivity and identified trends to optimize operations and minimize liability. Reduced monthly damage claims by 66%.
Education
Math Studies
Kirkwood Community College
Cedar Rapids, IAMath Studies
Kirkland Community College
Cedar Rapids, IASkills
- Transportation management using TRANSPORT and DPMS
- Logistics coordination
- Dispatching in MOVERS SUITE
- Operations management
- Route optimization
- Performance analysis
- Resource allocation
- Microsoft Office: Word, Excel, PowerPoint
- Adobe: Photoshop
Certification
CDL License, Certified Forklift Trainer, Certified Rigger
SPECIAL INTERESTS
My Dogs, Custom Car Building/Renovation, Custom PC Building, Collecting Music, Carpentry, Anything Technical
ADDITIONAL TRAINING
- Management Principles
- Creative Management
- Team Building
- CompTIA A+
- Application Software
- MCSE
- Coaching
- Conflict Resolution
- Reasonable Suspicion
Timeline
Operations Manager, Dispatcher
MoveNW
02.2023 - Current
Inbound, Outbound Manager
R&L Carriers
11.2020 - 02.2023
P&D Driver
R&L Carriers
11.2017 - 11.2020
WAREHOUSE / CREW SUPERVISOR
Bekins Moving and Storage
03.2016 - 11.2017
WAREHOUSE MANAGER
NW Xpress
01.2016 - 03.2016
Math Studies
Kirkwood Community College
Math Studies
Kirkland Community College