Mark Burson

• Coordinated with management team to gain better understanding of departmental activities
• Monitored metrics to track company's financial performance
• Invested in tools and technologies to protect resources and assets
• Developed policies and procedures to govern full operation of organization
• Recruited and retained highly skilled and high-performing management professionals to stay competitive in industry

Oversaw general operations, analyzing results to develop long-term company plans.

• Supervised operations staff and kept employees compliant with company policies and procedures.
• Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
• Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
• Led hiring, onboarding and training of new hires.
• Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
• Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
• Identified and resolved unauthorized, unsafe, or ineffective practices.
• Developed and implemented strategies to maximize customer satisfaction.
• Handled staff training initiatives aimed at upskilling the workforce to meet dynamic industry demands.
• Championed safety protocols to maintain a secure working environment, reducing workplace accidents significantly.

• Contributed to increased revenues by driving additional charters during peak seasons or special events.
• Supported company initiatives for environmental sustainability, adopting eco-friendly driving habits that reduced carbon emissions.
• Assisted passengers with special needs, ensuring a comfortable and accessible travel experience for all customers.
• Utilized advanced onboard technology effectively for navigation purposes while also maintaining familiarity with traditional map-based routing methods when needed.
• Maintained punctuality, consistently arriving at destinations on schedule through efficient route planning and time management skills.
• Served as a positive ambassador for the company, promoting its brand and services to potential customers during in-person interactions or through social media platforms.
• Collaborated with dispatchers to communicate route updates or changes, ensuring accurate information was relayed to passengers.
• Completed detailed trip reports accurately after each journey, documenting mileage traveled, hours worked, fuel consumption rates, and any incidents encountered during transit operations.
• Enhanced passenger satisfaction by providing safe and timely transportation services.
• Promoted teamwork among fellow operators, sharing best practices for safe driving techniques and efficient routes.
• Navigated traffic conditions skillfully while adhering to established schedules, minimizing delays or disruptions in service.
• Adapted quickly to unforeseen circumstances such as road closures or detours, making necessary adjustments without compromising safety or timeliness goals.
• Improved fuel efficiency with careful route planning and consistent monitoring of vehicle performance.
• Completed pre- and post-trip bus inspections for safe passenger transportation.

• Kept bus interiors clean and tidy to provide comfortable passenger environments.
• Completed pre- and post-trip bus inspections for safe passenger transportation.
• Maintained a clean and sanitary bus interior by regularly inspecting for cleanliness, removing trash, and reporting necessary repairs to management.
• Operated bus and navigation equipment in alignment with company safety, DOT, and local traffic standards and regulations.

• Maintained a clean and functional vehicle, conducting thorough checks before each shift to ensure operational readiness.
• Operated with safety and skill to avoid accidents and delays.
• Assisted passengers with special needs, ensuring a comfortable and accessible transit experience for all riders.