Mark Cappellino
Northport,NY
Summary
Dynamic and detail-oriented professional with experience at Target, excelling in order fulfillment and customer service. Proven ability to enhance efficiency and guest satisfaction through exceptional communication and teamwork. Skilled in inventory management and issue resolution, consistently maintaining high standards in a fast-paced environment.
Overview
4
4
years of professional experience
Work History
Fulfillment Associate
Target
08.2024 - Current
- Streamlined order fulfillment operations, enhancing efficiency in picking and packing procedures.
- Monitored quality control measures, ensuring compliance with Target's customer service expectations.
- Utilized inventory management systems to track product availability and support restocking initiatives.
Guest Advocate
Target
09.2021 - Current
- Provided exceptional customer service, addressing inquiries and resolving issues to enhance guest satisfaction.
- Efficiently executed the Drive Up process by promptly locating, preparing, and delivering guest orders to their vehicles with accuracy and a friendly demeanor, ensuring a fast and seamless guest experience in alignment with Target’s service standards.
- Improved overall store appearance by maintaining cleanliness standards throughout the sales floor and common areas.
Education
Bachelor of Science - Professional Accounting
SUNY, Oneonta
Oneonta, NY05-2028
Skills
- Teamwork and collaboration
- Willing to learn
- Attention to detail
- Exceptional communication
- Leadership
Accomplishments
Named Captain of Drive Up Department at Target as a Guest Advocate
Named Captain of High School Lacrosse Team
Timeline
Fulfillment Associate
Target
08.2024 - Current
Guest Advocate
Target
09.2021 - Current
Bachelor of Science - Professional Accounting
SUNY, Oneonta