Mark Caudle
Richmond,Va
Summary
Experienced low voltage technician skilled in installation, troubleshooting, and diagnostics for wide variety of security hardware and operating systems. Highly effective in complying with safety requirements to avoid accidents and personal injury. Possesses a methodical, client-focused approach and a strong drive to see things through to completion. Detail oriented installer focused on producing quality work efficiently and to exacting specification. A results-focused and decisive manager experienced at problem solving in high stress, time sensitive environments. Seeking a position in a company that will utilize the various professional and technical skills developed through previous work experience across multiple fields.
Overview
9
9
years of professional experience
Work History
Lead Technician
Aegis Network And Security Solutions
Richmond, VA
03.2021 - Current
- Performed ground-up installation and programming of intrusion, CCTV, and access control systems including DMP, Bosch, Honeywell/Residio, Verint, Avigilon, Open Eye, Genetec, Axis, Lenel, and more.
- Responded to maintenance/service calls for testing, troubleshooting, diagnosis, and repairs on new and existing equipment.
- Provide End-User training on proper security systems use and follow on sustainment support after completing tests and repairs.
- Communicated effectively with customers, answering questions and concerns regarding system operations and specifications.
- Responsible for generating and routing client profiles to home office and monitoring station for account set-up and records filing.
- Supervised end-user support efforts, designing policies to establish consistent service guidelines and reliable ticket resolution.
- Assisted in submitting quotes and bids for commerical contracts by performing site surveys, drafting material order requests, and evaluating system requirements according to site schematics and client specifications
- Trained junior technicians in the installation, programming, servicing, and operation of various systems to ensure consistency and client satisfaction.
Lead Technician
Ashwood Security, LLC
Stafford, VA
09.2019 - 03.2021
- Performed commercial security installations including intrusion systems, access control, and CCTV for banks, retail chains, restaurants, and more.
- Hardware installation/programming for DMP, Honeywell, Bosch, Lenel, Verint, and DSC.
- Responded to maintenance calls for testing components and systems to evaluate performance and identify concerns.
- Responded to service calls to perform troubleshooting, diagnosis, and repairs on malfunctioning equipment.
- Provide End-User training on proper security systems use and follow on sustainment support after completing tests and repairs.
- Communicated effectively with customers, answering questions and concerns regarding systems.
- Responsible for generating and routing client profiles to home office and monitoring station for account set-up and records processing.
Entree Chef
Sodexo USA
Richmond, VA
08.2018 - 12.2020
- Streamlined kitchen operations for increased efficiency through effective staff management and delegation.
- Prepared orders and managed Entree station during peak periods with high accuracy rate, maximizing customer satisfaction, and minimizing food waste and ticket times.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Checked and tested foods to verify quality and temperature.
- Enforced compliance with company policies, legal requirements and best practice standards.
- Responded to dietary concerns and food allergies, creating dishes to meet customer needs and palates.
- Inventoried food, ingredient, and supply stock to prepare and plan vendor orders.
- Arranged for kitchen equipment maintenance and repair when needed.
Master Carpenter, Techical Director
Theatre Lab, LLC
Richmond
05.2015 - 02.2018
- Meet with the production manager and company director to determine protocol and work flow during each production build.
- Distribution of daily work assignments of the build crew.
- Verify that all projects are built to specification.
- Consult with the technical director on design changes during rehearsal period.
- Work with the set designer to determine materials needed according to the design specifications.
- Worked with lighting technicians, scenic carpenters, sound designers, and other production crew to ensure proper and on schedule set-up/operation of lighting and sound equipment and completion of set construction.
- Managed inventory of tools, supplies and equipment.
Education
Bachelor of Arts - Theatre
Virginia Commonwealth University
Richmond, VA05.2012
Associate of Arts - Theatre
John Tyler Community College
Chester, VA05.2008
Skills
- Proficiency in multiple intrusion, access control, and CCTV systems
- Experience with networking setup and configuration
- Low voltage troubleshooting and diagnostics
- Skilled project manager and problem solver
- Able to read and interpret technical manuals and blueprints
- Power tool proficiency and mechanical aptitude
- Highly detail oriented and organized with excellent written and verbal communication
- Networking and client relationship building
- Proficient with Microsoft Office and Outlook
- Courteous and Professional
Certifications and Trainings
Current DCJS Technician and Sales Rep registration in good standing
Scissor lift and boom lift certified
Timeline
Lead Technician
Aegis Network And Security Solutions
03.2021 - Current
Lead Technician
Ashwood Security, LLC
09.2019 - 03.2021
Entree Chef
Sodexo USA
08.2018 - 12.2020
Master Carpenter, Techical Director
Theatre Lab, LLC
05.2015 - 02.2018
Bachelor of Arts - Theatre
Virginia Commonwealth University
Associate of Arts - Theatre
John Tyler Community College
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