Mark Cisneros

• Set positive tone for entire dining experience as first point of contact for incoming guests.
• Utilized communication practices with kitchen staff to deliver customer meals in timely manner.

• Learned specialized behavior approaches to implement behavioral strategies.
• Kept accurate records by documenting progress and adhering to prescribed behavior plan.
• Supported client using principles of applied behavior analysis.
• Collaborated with client's support system and other allied specialists to implement positive interventions.

• Cultivated warm relationships with regular customers.
• Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
• Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.

• Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
• Provided attentive service and proactively assessed guest needs.
• Attended over 500 people per night

• Conducted training and mentored new employees to promote productivity and commitment to friendly service.
• Built strong relationships with customers through positive attitude and attentive response.

Currently enrolled as a part time student aiming for a Bachelors of Science degree