Open To Work
Angela Lawrence
Greenwood,MS
Overview
4
4
Certification
Work History
Customer Service Representative
Everise
Plantation, Fl
10.2024 - Current
- Met customer call guidelines for service levels, handle time and productivity.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Promptly responded to inquiries and requests from prospective customers.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Customer Service Representative
TTEC
07.2023 - 10.2024
- Responded to inquiries and explained product features and service advantages to potential customers.
Benefits Advisor
TTEC
Colorado Springs, CO
08.2021 - 12.2021
- MEDICARE SALES REPRESENTATIVE /CUSTOMER SERVICE
- REMOTE
- Fielded inbound calls from customers inquiring about alternative insurance options to generate sales opportunities.
- Organized and verified enrollment and benefits documents.
Customer Service Representative
Results Customer Solutions LLC
Fort Lauderdale, FL
05.2021 - 08.2021
- CUSTOMER SERVICE (REMOTE)
- Confirmed delivery of orders and troubleshot missed delivery dates, shortages and overages.
Licensed Benefit Advisor
SITEL Worldwide Corporation
Nashville, TN
07.2020 - 11.2020
- MEDICARE SALES REPRESENTATIVE/REMOTE
- Life and Health Insurance licensed for the state of Mississippi.
- Answered inbound calls and made outbound calls to assist with customer questions and concerns and enrollment in Medicare Advantage,Medigap,dental,vision and Part D plans.
Customer Advocate
Ttec
Colorado Springs, CO
10.2019 - 07.2020
- REMOTE
- MEDICARE SALES AGENT
Customer Service
Support.Com Inc.
Colorado Springs, CO
12.2018 - 10.2019
- Remotely
- Created and updated technical documentation for network installations and changes to existing installations.
- Troubleshot and resolved issues with land line phone,internet,and cable.
Assistant Manager
McDonald's
Greenwood, MS
07.2018 - 12.2018
- Oversaw team development according to industry service standards to further customer loyalty.
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
- Enforced company policies and procedures to strengthen operational standards across departments.
- Delegated daily tasks to team members to optimize group productivity.
MANAGER
Cato's
Grenada, MS
11.2015 - 06.2018
- Recruited and hired qualified candidates to fill open positions.
- Conducted inventory counts by assessing current state of inventory integrity against target accuracy levels and tracking variances.
- Trained employees on additional job positions to maintain coverage of roles at all times.
Licensed Insurance Producer
Kemper Corp.
Greenwood, MS
10.2013 - 11.2015
- Upsold products to policyholders and potential new clients.
- Interviewed prospective clients to gather information on financial needs and discuss any existing coverage.
- LIFE I& HEALTH NSURANCE AGENT
Assistant Manager
rue21
Greenwood, MS
06.2011 - 09.2013
- Positively impacted product relevance through careful distribution, merchandising and display techniques.
- Oversaw merchandising and displays, signage, decorations and cleaning to maintain safety and readiness for customers.
- Coached and empowered employees by creating and sharing motivational vision plans.
Education
High School Diploma -
Greenwood High School
Greenwood, MS 08.1999 - 05.2002
Skills
- Customer service
- Team management
- Time management
- People skills
- Decision-making
- Team Management
- Customer Service
Certification
- Licensed Property & Casualty - Dec 2022
- Licensed Health - Feb 2013
- Licensed Mortgage Originator - January 2026
Work Preference
Work Type
Part TimeFull TimeContract WorkLocation Preference
HybridRemoteOn-SiteTimeline
Customer Service Representative
Everise
10.2024 - Current
Customer Service Representative
TTEC
07.2023 - 10.2024
Benefits Advisor
TTEC
08.2021 - 12.2021
Customer Service Representative
Results Customer Solutions LLC
05.2021 - 08.2021
Licensed Benefit Advisor
SITEL Worldwide Corporation
07.2020 - 11.2020
Customer Advocate
Ttec
10.2019 - 07.2020
Customer Service
Support.Com Inc.
12.2018 - 10.2019
Assistant Manager
McDonald's
07.2018 - 12.2018
MANAGER
Cato's
11.2015 - 06.2018
Licensed Insurance Producer
Kemper Corp.
10.2013 - 11.2015
Assistant Manager
rue21
06.2011 - 09.2013
High School Diploma -
Greenwood High School
08.1999 - 05.2002
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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