Mark Clayton Jr
Lawrenceburg,INDIANA
Summary
Dynamic leader with extensive experience at Cincinnati Bell Telephone/altafiber, adept in operations management and strategic planning. Excelled in fostering cross-functional teamwork and enhancing productivity, achieving notable customer loyalty through innovative solutions. Skilled in marketing and clear communication, consistently surpassed performance goals.
Insightful Manager with experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Proficient in best practices, market trends and regulatory requirements of industry operations. Talented leader with analytical approach to business planning and day-to-day problem-solving.
Talented Manager with expert team leadership, planning, and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Manager 1
Cincinnati Bell Telephone/altafiber
12.2021 - Current
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Accomplished multiple tasks within established timeframes.
- Maximized performance by monitoring daily activities and mentoring team members.
- Developed and maintained relationships with customers and suppliers through account development.
- Cross-trained existing employees to maximize team agility and performance.
- Managed and motivated employees to be productive and engaged in work.
- Improved safety procedures to create safe working conditions for workers.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Streamlined and monitored quality programs to alleviate overdue compliance activities.
- Defined clear targets and objectives and communicated to other team members.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
- Established team priorities, maintained schedules and monitored performance.
Field Technician
Cincinnati Bell Telephone/altafiber
09.2014 - 12.2021
- Utilized safety practices with no complaints or accidents.
- Kept detailed records of field measurements and data.
- Performed troubleshooting and diagnostics of malfunctioning equipment, machinery, tools, and components.
- Enacted successful repairs by applying technical skills and operations knowledge.
- Prioritized and managed multiple tasks and projects to meet deadlines and enhance customer satisfaction.
- Trained and guided new technicians to equip with skills and knowledge needed to efficiently perform work.
- Identified potential problems and prevented equipment failure through performing regular equipment inspections.
- Calibrated new and existing equipment for optimal performance.
- Delivered high-quality work by diligently following standard operating procedures.
- Communicated with customers to provide updates, gather information and resolve issues.
- Collaborated with other field technicians to resolve complex technical issues.
- Communicated with supervisor to report progress, discuss issues and seek guidance.
- Patched holes, sewed tears and ripped seams or darned defects using needles and thread or sewing machines.
- Prepared and submitted reports to document work performed and provide progress updates to management.
- Sewed fringe, tassels and ruffles onto drapes and curtains and buttons and trimming onto garments.
- Tested systems, noting issues and completing preventive maintenance.
- Trimmed cut or torn fabric using scissors or knives and stitched trimmed edges together.
- Diagnosed and repaired problems with electrical and mechanical systems.
- Cleaned stains from fabric or garments using spray guns and cleaning fluid.
- Spread out articles or materials and examined for holes, tears and other defects.
- Researched and implemented new technologies and equipment.
Warehouse Supervisor
American Freight Service
01.2009 - 09.2014
- Oversaw daily operations and shipping and handling processes.
- Supervised warehouse operations by managing employees during shifts.
- Supervised shipping and receiving, distribution and workplace safety.
- Completed daily operations on time and maintained high standards of accuracy.
- Kept detailed records of inventories and merchandise inventory transactions.
- Oversaw inventory control levels and verified compliance with storage and organization processes.
- Monitored employee performance and offered mentoring and leadership to improve any deficiencies.
- Used warehouse management software to reconcile daily inventory.
- Maintained high levels of accuracy in daily operations.
- Supported production workers in meeting goals without compromising safety and compliance.
- Managed merchandise inventory transactions.
- Supervised shipping and handling operations.
- Performed troubleshooting to resolve issues with equipment, devices and products.
- Operated warehouse material handling equipment correctly to move loads.
- Monitored adherence to safety protocols and company policies by staying attentive to details.
- Cleaned and maintained warehouse in compliance with OSHA safety standards.
- Oversaw upkeep of equipment and physical condition of warehouse, identifying and ordering needed repairs, renovations, and replacements.
- Improved delivery plans with strong scheduling knowledge, organizational skills, and route development expertise.
Owner
Owner-Operator/ Painter
01.2002 - 01.2009
- Trained and motivated employees to perform daily business functions.
- Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
- Managed day-to-day business operations.
- Consulted with customers to assess needs and propose optimal solutions.
- Monitored market conditions to set accurate product pricing and take advantage of emerging trends.
- Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
- Generated revenues yearly and effectively capitalized on industry growth.
- Established foundational processes for business operations.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Assisted in recruiting, hiring and training of team members.
- Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
- Interacted well with customers to build connections and nurture relationships.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Reported issues to higher management with great detail.
- Raised property accuracy and accountability by creating new automated tracking method.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Trained and guided team members to maintain high productivity and performance metrics.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
- Reduced operational risks while organizing data to forecast performance trends.
Education
No Degree -
Xavier University
Cincinnati, OHHigh School Diploma -
Western Hills High School
Cincinnati, OH05-2001
Skills
- Expense tracking
- Policy and procedure development
- Policy implementation
- Change management
- Clear communication
- Resource allocation
- Financial records oversight
- Brand management
- Business planning
- Key performance indicators
- Innovation management
- Staff development
- Stakeholder management
- Safety procedures
- Operations management
- Cross-functional teamwork
- Verbal and written communication
- Business administration
- Regulatory compliance
- Project planning
- Partnership development
- Strategic planning
- Coaching and mentoring
- Goal setting
- Networking strategies
- Expectation setting
- Staff training and development
- Staff management
- Cross-functional team management
- Decision-making
- Data analysis
- Risk management
- Task delegation
- Business development
- Team leadership
- Product management
- Time management
- Trend analysis
- Recruiting and interviewing
- Lead generation
- Sales techniques
- Documentation and reporting
- Performance evaluations
- Contract management
- Project management
- Work prioritization
Certification
Creative Problem Solving, Business Acumen Certificate, Storytelling with Data, Effective Decision Making, Executing Business Strategy, Project Management Certificate
Timeline
Manager 1
Cincinnati Bell Telephone/altafiber
12.2021 - Current
Field Technician
Cincinnati Bell Telephone/altafiber
09.2014 - 12.2021
Warehouse Supervisor
American Freight Service
01.2009 - 09.2014
Owner
Owner-Operator/ Painter
01.2002 - 01.2009
Creative Problem Solving, Business Acumen Certificate, Storytelling with Data, Effective Decision Making, Executing Business Strategy, Project Management Certificate
No Degree -
Xavier University
High School Diploma -
Western Hills High School
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