Mark Cloutier
New Bedford,MA
Summary
Passionate recovery coach dedicated to improving the lives of individuals struggling with addiction and other behavioral disorders. Caring supporter of recovering patients with guidance toward tangible improvements and relapse prevention. Attentively implements sound wellness plans addressing unique patient needs and helps attain long-term behavioral goals.
Overview
18
18
years of professional experience
Work History
Recovery Coach
Burns And Fortes Counseling
04.2023 - Current
- Improved client recovery rates by developing personalized coaching plans tailored to individual needs.
- Enhanced client engagement in recovery programs by providing compassionate support and guidance.
- Collaborated with treatment teams to develop comprehensive care plans, ensuring a holistic approach to client recovery.
- Increased clients'' self-awareness by conducting regular assessments and facilitating reflective exercises.
- Empowered clients to set and achieve realistic goals through guided goal-setting sessions and progress monitoring.
Advisor
National Fire Protection Association (NFPA)
04.2006 - 05.2019
- Enhanced client satisfaction by providing expert advice and personalized installation strategies.
- Developed long-lasting relationships with clients to ensure consistent retention and loyalty.
- Managed risk effectively by closely monitoring applicable codes and standards
- Assisted in developing training materials for new advisors, improving overall team performance.
- Provided exceptional customer service, addressing client inquiries promptly and professionally.
- Delivered informative presentations at seminars, educating prospective clients on electrical installation topics such as commercial and residential.
Education
Associate of Science - Pre-Professional
Bristol Community College
Fall River, MABachelor of Science - Engineering Technology
University of Massachusetts Dartmouth
South Dartmouth, MA05.1977
Skills
- Substance Abuse Knowledge
- Intervention Planning
- Family Education
- Continuing education
- Recovery planning
- Resource referrals
- Resource Advocacy
- Goal Setting
- Professional ethics
- Motivational Interviewing
- Coaching Techniques
- Self-Care Techniques
- Relapse Prevention
- Excellent Communication
Timeline
Recovery Coach
Burns And Fortes Counseling
04.2023 - Current
Advisor
National Fire Protection Association (NFPA)
04.2006 - 05.2019
Associate of Science - Pre-Professional
Bristol Community College
Bachelor of Science - Engineering Technology
University of Massachusetts Dartmouth
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