Mark Clowes
Oxford,NC
Summary
Results-driven culinary professional with expertise in staff training, operational coordination, and conflict resolution. Successfully maintained high standards in fast-paced environments, ensuring exceptional service quality and compliance with safety regulations.
Overview
6
6
years of professional experience
Work History
Cook
Tobacco Wood Brewery
Oxford, North Carolina
03.2026 - Current
- Prepared ingredients to ensure timely and efficient service in fast-paced brewery environment.
- Cooked and plated dishes to meet standard recipes and presentation guidelines, enhancing guest satisfaction.
- Maintained cleanliness and organization of kitchen workstations and storage areas, ensuring compliance with health and safety standards.
Assistant Manager
Homestead Steakhouse
Timberlake, NC
08.2020 - 02.2026
- Trained staff to improve service quality and operational efficiency.
- Coordinated daily operations to ensure smooth restaurant functionality.
- Maintained up-to-date knowledge of company products and services.
- Ensured compliance with safety regulations and company policies.
- Supervised daily operations including scheduling shifts, assigning duties.
- Guided junior staff on daily tasks and projects to support team objectives.
- Resolved conflicts between team members in an effective manner.
- Collaborated with management on developing strategic plans for achieving business goals.
- Coordinated with departments to streamline operations and ensure collaboration.
- Organized training sessions for new hires to familiarize them with the workplace environment.
- Supported team scheduling to optimize staffing during peak hours.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Assistant Manager
Ribeyes
Oxford, North Carolina
02.2020 - 08.2020
- Coordinated daily operations, enhancing overall restaurant functionality.
- Assisted in staff training, improving service quality and team efficiency.
- Managed customer service inquiries and complaints in a timely manner.
- Addressed customer inquiries and resolved issues promptly and professionally.
- Resolved conflicts between team members in an effective manner.
- Enforced health and safety regulations to maintain a safe dining environment.
- Ensured compliance with safety regulations and company policies.
- Maintained up-to-date knowledge of company products and services.
- Delegated work to staff, setting priorities and goals.
- Collaborated with management on developing strategic plans for achieving business goals.
- Conducted regular performance reviews, identifying key areas for employee improvement.
- Collaborated with kitchen staff to streamline food preparation processes.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Reviewed completed work to verify consistency, quality, and conformance.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Education
High School Diploma -
Hallandale High
Hallandale, FL02-1998
Skills
- Food preparation
- Recipe execution
- Plate presentation
- Sanitation
- Health regulations compliance
- Frying
- Grilling
- Sauteing
- Sauce making
- Food plating and presentation
- Attention to detail
- Inventory management
- Food storage
- Stock management
- Contamination prevention
- Food waste reduction
- High volume production capability
- Time management
- Multitasking and organization
- Problem solving
- Labor management
- Cost control
- Operational coordination
- Customer service
- Team collaboration
- Staff training
- Problem-solving
- Portion control
- Conflict resolution
- Effective communication
- Leadership skills
- Quality assurance and control
- Extensive catering background
- Cleaning and organization
- Hospitality and service industry background
- Grilling expertise
- Stock management
- Hospitality and service industry background
- Grilling expertise
Timeline
Cook
Tobacco Wood Brewery
03.2026 - Current
Assistant Manager
Homestead Steakhouse
08.2020 - 02.2026
Assistant Manager
Ribeyes
02.2020 - 08.2020
High School Diploma -
Hallandale High