Mark Codinha
Kent,OH
Summary
Forward-thinking Manager with comprehensive experience implementing new processes and managing and planning innovations. Bringing outstanding problem-solving and abilities paired with in-depth knowledge of policies and procedures. Polished in evaluating employee performance and overseeing key projects. Results-driven Manager known for high productivity and efficient task completion. Specialize in strategic planning, team leadership, and operational improvement. Excel in communication, problem-solving, and adaptability, ensuring seamless project execution and team cohesion.
Overview
3
3
years of professional experience
Work History
Manager
USA Ninja Challenge
Twinsburg, OH
06.2024 - Current
- Coached, mentored and trained team members in order to improve their job performance.
- Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
- Analyzed customer feedback data to develop action plans for improving services offered.
- Managed vendor relationships by negotiating contracts and ensuring timely delivery of goods and services.
Sales Associate
Roses Run Country Club
Stow, Ohio
05.2023 - 08.2024
- Processed transactions using a point-of-sale system.
- Handled customer complaints in a professional manner.
- Assisted teammates with sales-processing tasks to meet daily sales goals.
Intern
Partnership for Public Service
Washington D.C., VA
01.2024 - 05.2024
- Gathered data for market research projects and analyzed findings to make recommendations.
- Developed presentations and organized events to promote products or services.
- Managed customer inquiries through phone calls, emails, or other forms of communication.
- Supported senior staff members in the completion of complex projects within deadlines.
Manager of Member Services
Lake Compounce
Southington, CT
06.2021 - 08.2021
- Monitored team performance to ensure quality customer service standards were met.
- Assisted with the recruitment, selection, onboarding, and training of new members services staff.
- Analyzed customer feedback data to identify areas needing improvement in terms of products or services offered.
- Engaged and connected with clients by delivering excellent customer service, resulting in brand loyalty and top sales on team during several reporting periods.
Education
Bachelor of Arts - Criminology And Justice Studies
Kent State University
Kent, OH06-2025
Skills
- Policy Implementation
- Strategic Planning
- Financial Management
- Workforce Management
- Marketing
- Staff Development
Affiliations
- Vice President Pi Kappa Alpha
- Presidents List
- 3.5 GPA
References
References available upon request.
Timeline
Manager
USA Ninja Challenge
06.2024 - Current
Intern
Partnership for Public Service
01.2024 - 05.2024
Sales Associate
Roses Run Country Club
05.2023 - 08.2024
Manager of Member Services
Lake Compounce
06.2021 - 08.2021
Bachelor of Arts - Criminology And Justice Studies
Kent State University
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