Summary
Overview
Work History
Education
Skills
Volunteer Oppurtunities
Timeline
Generic

Mark Colvin

Haymarket,Virginia

Summary

Seasoned Customer Associate with 1 year of experience dedicated to providing highest quality service and making customers feel welcome. Committed to exceeding sales expectations and furthering company goals. Timely and situationally aware employee dedicated to supporting productive work environments.

Overview

2
2
years of professional experience

Work History

Customer Service Associate

Harris Teeter
04.2023 - Current
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.

Personal Shopper

Harris Teeter
09.2021 - Current
  • Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
  • Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
  • Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
  • Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.

Mover

Craig Van Lines
06.2021 - 08.2021
  • Moved furniture and boxes using utility dolly and truck ramp.
  • Communicated with customers courteously and professionally to drive satisfaction.

Education

Bachelor of Science - Business Information Technology

Virginia Tech University
Blacksburg, VA
05.2027

High School Diploma -

Battlefield High School
Haymarket, VA
05.2023

Skills

  • Clerical Support
  • Customer Support
  • Inbound and Outbound Calling
  • Team Training
  • Data Entry
  • Database Updating

Volunteer Oppurtunities

Basketball Camp Counselor

  • Worked at basketball camps over the summer to improve some Middle School and Elementary children improve skills and learn to work together

Teacher Assistant

  • Helped work events like field days and larger events at local Elementary school.

Timeline

Customer Service Associate

Harris Teeter
04.2023 - Current

Personal Shopper

Harris Teeter
09.2021 - Current

Mover

Craig Van Lines
06.2021 - 08.2021

Bachelor of Science - Business Information Technology

Virginia Tech University

High School Diploma -

Battlefield High School

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Mark Colvin