Mark Couture

• Managed daily operations of taxidermy studio and maintained workflow efficiency.
• Designed and crafted custom taxidermy pieces for clients using various techniques.
• Oversaw inventory management and procurement of materials for taxidermy projects.

• Developed personalized insurance plans for clients based on individual needs.
• Conducted regular policy reviews to ensure adequate coverage for clients.
• Assisted clients with policy understanding and claims process navigation.

• Managed client accounts and maintained strong customer relationships.
• Collaborated with sales team to develop effective marketing strategies.
• Provided product knowledge and support to clients for optimal usage.
• Conducted collections on past due accounts to recover outstanding debts. of past due accounts from a $1.5 portfolio to include getting Ucc filing attachments and keeping them up to date along with working with local attorneys To procure legal attachments on assets and real estate to protect the employer's assets. Physically collecting monies on past due accounts .

• Supervised daily operations to ensure compliance with banking regulations.
• • 1st loan officer to have over 1000 clients, with an average past due percentage of less than 1/2 of 1%.
• • Loan financing to include all loans needed, personal, vehicle , equipment, farm, real estate which included writing the loans, servicing the loans and collecting the loans.

Trained and mentored staff on customer service best practices.

Coordinated branch activities to enhance team collaboration and efficiency.